Server Version#: 1.13.9.5439 Player Version#: N/A Certain TV Show metadata is returning malformed XML with duplicate leafCount and viewedLeafCount attributes. See the link below for an example. This causes XML parsing errors for certain applications. From our (Tautulli) testing, the bug seems to b…

1.13.9 beta has now been superseded by 1.13.9.5456 which should fix the issue of failure to load TV Shows libraries with recorded media and also episode and watched counts [image] Plex Media Server Announcements Plex Media Server 1.13.9.5456 is now available to everyone. …

I believe this is related and how it would be appear from a users perspective. [image] Houston, we have a problem (library doesn't load) Desktops & Laptops tl;dr. I’m unofficially calling this a bug with Version 1.13.9.5439 I’m starting to deal with a new issue and it’s s…

Which requests is this happening on ? And what is the impact of the error ? Any chance of server logs showing to o with a set of xml ?

This has been referred to the development team

The request is GET /library/metadata/<grandparentRatingKey> to retrieve the show level metadata. The impact is: displaying incorrect view counts for clients/applications that can still parse the malformed metadata, and complete failure to load TV shows for clients/applications that cannot parse t…

[image] SwiftPanda16: he request is GET /library/metadata/<grandparentRatingKey> to retrieve the show level metadata. The impact is: displaying incorrect view counts for clients/applications that can still parse the malformed metadata, and complete failure to load TV shows for clients/applica…

I too am having this issue. On Apple TV if I go to TV Shows it says ‘Nothing to see here’. Only way I can play any TV Shows is by going to the recently added, which works ok. On iOS i get the ‘Houston we have a problem…’ Quite frustrating. P.S. Works fine in Web Client Windows - 1.13.9.5439

I’m also having this issue. One of my TV shows libraries will not load. I can still access the content through on deck or recently added. Not sure if helpful, but below is from the iOS app on my iPad. unRAID/Plex docker Server log from iOS app Oct 20, 2018 21:16:17.059 [0x16d0c7000] ERROR - Netwo…

would need matching server debug log entries - matching to the iOS app logged error debug logging probably disabled on your server see settings / server / general and show advanced https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/ https://support.plex.tv/article…

Have enough diagnostics now. The issue has been referred to the development team and appears to be related to recorded shows

TV Shows returning malformed XML metadata

Plex Media Server Desktops & Laptops

Samwiseg0 October 18, 2018, 9:23pm 2

I believe this is related and how it would be appear from a users perspective.

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TV Shows returning malformed XML metadata

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