TV Tuner won't show up, works in TVMosaic

Server Version#: 1.15.4.994
Player Version#: Web Client 3.99.2

Hi,

I’ve activated the Plex Pass trial to check LiveTV functionality.

I have a Technisat CableStar COMBO HD CI tuner, which is a hybrid DVB-T and DVB-C tuner.

I know it’s unsupported, but plex only found the DVB-T tuner on the web interface, however according to the logs, it sees both the dvb-c and dvb-t tuner. Can I do something about this? I want to watch cabletv over plex.

May 12, 2019 19:03:26.785 [3204] INFO - Plex Tuner Service v1.0.0.0 - Microsoft PC x64 - build:
May 12, 2019 19:03:26.785 [3204] INFO - Windows version: 6.2 (Build 9200), language en-US
May 12, 2019 19:03:26.786 [3204] INFO - 12 3696 MHz processor(s): Architecture=0, Level=6, Revision=40458 Processor Identifier=Intel64 Family 6 Model 158 Stepping 10, GenuineIntel
May 12, 2019 19:03:26.786 [3204] DEBUG - “C:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe” “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Private” “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Shared” 1.15.4.994-107756f7e 32600 /waitmutex
May 12, 2019 19:03:26.784 [2140] INFO - [I] broker_t::start…
May 12, 2019 19:03:26.788 [2140] INFO - [I] device_manager_t::init.
May 12, 2019 19:03:26.788 [2140] INFO - [I] device_manager_t::init. Initialize provider manager
May 12, 2019 19:03:26.788 [2140] INFO - [I] device_manager_t::init. Initialize all device auxes
May 12, 2019 19:03:26.788 [2140] INFO - [I] dvb_device_factory_t::get_aux_list
May 12, 2019 19:03:26.788 [2140] INFO - [I] bda_aux_t::init
May 12, 2019 19:03:26.938 [2140] INFO - [I] web_server_t::start. Starting web server on port 32600
May 12, 2019 19:03:33.123 [14416] INFO - [I] web_service_t::process_device_discovery
May 12, 2019 19:03:33.123 [14416] INFO - [I] device_reactor_t::get_device_list ()
May 12, 2019 19:03:33.123 [14416] INFO - [I] dvb_device_factory_t::get_device_list ()
May 12, 2019 19:03:35.134 [14416] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
May 12, 2019 19:03:35.546 [15320] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:35.546 [15320] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.546 [15320] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:35.546 [15320] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.546 [15320] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:35.549 [3136] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:35.549 [3136] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.549 [3136] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:35.549 [3136] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.549 [3136] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:35.553 [3136] DEBUG - [I] BDA: get_tuner_type_from_filter. Unknown guid type {71985F4C-1CA1-11D3-9CC8-00C04F7971E0}
May 12, 2019 19:03:35.553 [3136] DEBUG - [I] BDA: get_tuner_type_from_filter: DVB-T/T2
May 12, 2019 19:03:35.553 [3136] DEBUG - [I] BDA: get_tuner_type_from_filter. Unknown guid type {D83EF8FC-F3B8-45AB-8B71-ECF7C339DEB4}
May 12, 2019 19:03:35.553 [3136] INFO - [I] BDA get_tuner_type. Detected type(s) 4 for device @device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{a0f9219e-7c58-4a1d-b8e7-7325f0bc4501}
May 12, 2019 19:03:35.554 [3136] DEBUG - [I] BDA: get_tuner_type_from_filter. Unknown guid type {71985F4C-1CA1-11D3-9CC8-00C04F7971E0}
May 12, 2019 19:03:35.554 [3136] DEBUG - [I] BDA: get_tuner_type_from_filter: DVB-C/CQAM
May 12, 2019 19:03:35.554 [3136] DEBUG - [I] BDA: get_tuner_type_from_filter. Unknown guid type {D83EF8FC-F3B8-45AB-8B71-ECF7C339DEB4}
May 12, 2019 19:03:35.554 [3136] INFO - [I] BDA get_tuner_type. Detected type(s) 2 for device @device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{fc65e31b-ae38-4a01-8ea8-43c5e794b67e}
May 12, 2019 19:03:35.554 [14416] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{a0f9219e-7c58-4a1d-b8e7-7325f0bc4501}, Name DTV-DVB BDA DVBT Tuner, Standards 1
May 12, 2019 19:03:35.554 [14416] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{fc65e31b-ae38-4a01-8ea8-43c5e794b67e}, Name DTV-DVB BDA DVBC Tuner, Standards 2
May 12, 2019 19:03:35.554 [14416] DEBUG - [I] file_tuner::get_stream_file. File C:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Private\devices\dvb\file\drv_file.ini does not exist
May 12, 2019 19:03:35.554 [14416] INFO - [I] device_manager_t::get_device_list. Device DTV-DVB BDA DVBT Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{a0f9219e-7c58-4a1d-b8e7-7325f0bc4501}, tuners 1, state 0, standards 1
May 12, 2019 19:03:35.554 [14416] INFO - [I] device_manager_t::get_device_list. Device DTV-DVB BDA DVBC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{fc65e31b-ae38-4a01-8ea8-43c5e794b67e}, tuners 1, state 0, standards 2
May 12, 2019 19:03:35.565 [13996] INFO - [I] web_service_t::process_device_status
May 12, 2019 19:03:35.567 [14636] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:35.567 [14636] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.567 [14636] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:35.567 [14636] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.567 [14636] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:35.568 [14416] INFO - [I] web_service_t::process_get_scanners
May 12, 2019 19:03:35.570 [7132] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:35.571 [7132] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.571 [7132] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:35.571 [7132] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.571 [7132] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:35.589 [13996] INFO - [I] web_service_t::process_device_status
May 12, 2019 19:03:35.591 [2040] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:35.591 [2040] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.591 [2040] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:35.591 [2040] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.591 [2040] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:35.602 [13996] INFO - [I] web_service_t::process_get_scanners
May 12, 2019 19:03:35.604 [9836] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:35.604 [9836] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.604 [9836] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:35.604 [9836] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:35.604 [9836] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:35.625 [13996] INFO - [I] web_service_t::process_device_discovery
May 12, 2019 19:03:35.625 [13996] INFO - [I] device_reactor_t::get_device_list ()
May 12, 2019 19:03:35.625 [13996] INFO - [I] dvb_device_factory_t::get_device_list ()
May 12, 2019 19:03:37.638 [13996] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
May 12, 2019 19:03:38.039 [9712] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:38.039 [9712] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.039 [9712] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:38.039 [9712] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.039 [9712] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:38.039 [13996] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{a0f9219e-7c58-4a1d-b8e7-7325f0bc4501}, Name DTV-DVB BDA DVBT Tuner, Standards 1
May 12, 2019 19:03:38.039 [13996] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{fc65e31b-ae38-4a01-8ea8-43c5e794b67e}, Name DTV-DVB BDA DVBC Tuner, Standards 2
May 12, 2019 19:03:38.039 [13996] DEBUG - [I] file_tuner::get_stream_file. File C:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Private\devices\dvb\file\drv_file.ini does not exist
May 12, 2019 19:03:38.039 [13996] INFO - [I] device_manager_t::get_device_list. Device DTV-DVB BDA DVBT Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{a0f9219e-7c58-4a1d-b8e7-7325f0bc4501}, tuners 1, state 0, standards 1
May 12, 2019 19:03:38.039 [13996] INFO - [I] device_manager_t::get_device_list. Device DTV-DVB BDA DVBC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_14f7&pid_0003#0008c9d908b1#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{fc65e31b-ae38-4a01-8ea8-43c5e794b67e}, tuners 1, state 0, standards 2
May 12, 2019 19:03:38.051 [13996] INFO - [I] web_service_t::process_device_status
May 12, 2019 19:03:38.053 [3484] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:38.053 [3484] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.053 [3484] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:38.053 [3484] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.053 [3484] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:38.064 [13996] INFO - [I] web_service_t::process_get_scanners
May 12, 2019 19:03:38.066 [5912] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:38.066 [5912] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.066 [5912] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:38.066 [5912] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.066 [5912] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:38.084 [13996] INFO - [I] web_service_t::process_device_status
May 12, 2019 19:03:38.086 [14672] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:38.086 [14672] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.086 [14672] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:38.086 [14672] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.086 [14672] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
May 12, 2019 19:03:38.097 [13996] INFO - [I] web_service_t::process_get_scanners
May 12, 2019 19:03:38.099 [4660] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBT Tuner]
May 12, 2019 19:03:38.099 [4660] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.099 [4660] INFO - [I] DeviceGetListEx_impl: Filter [DTV-DVB BDA DVBC Tuner]
May 12, 2019 19:03:38.099 [4660] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_14f7&pid_0003#0008c9d908b1#
May 12, 2019 19:03:38.099 [4660] INFO - [I] DeviceGetListEx_impl: pDL->Count:2

Update: I’ve installed TVMosaic and it sees my tuner too, and can scan for cable channels, so I guess, the problem is in plex itself, because as I see both uses the same engine.

Try adding the ip of the turner when adding to plex. If it is a usb tuner then after plugging into nas use the ip of the nas but make sure the usb access is set me public

The tuner doesn’t have IP address, it’s attached via USB to the PC. It’s one device with 2 tuners, and Plex only saw the DVB-t one, whereas in MediaPortal and TVMosaic both the DVB-T and the DVB-C tuner shows up. According to the log entries I’ve attached plex saw the 2 device, just dodn’t add both to the user interface so I can’t scan with the dvb-c. I would by the lifetime pass if this would work.

I don’t have a NAS.

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