TVDB Agent not working well since 1.0.1

General Discussions
1

Hello,

I noticed that with version 1.0.1 and 1.0.2 of PMS the TVDB agent is not working well with TV Shows, in particular it cannot download posters. Metadata of series and episodes are ok, also the music theme is good, but there are no posters at all.

Downgrading to 1.0.0 fixes the problem (I supposed is the new TVDB API v.2 that are not working well. this feature is introduced with 1.0.1).

I traced the problem into the log:

2016-07-21 21:15:03,791 (7f4811ffb700) :  CRITICAL (agentkit:1067) - Exception in the update function of agent named 'TheTVDB', called with guid 'com.plexapp.agents.thetvdb://289590?lang=it' (most recent call last):
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1065, in _update
    agent.update(obj, media, lang, **kwargs)
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/TheTVDB.bundle/Contents/Code/__init__.py", line 1084, in update
    self.processExtras(xml, metadata.seasons[season_num], lang, ivaNormTitle)
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py", line 96, in ObjectFromString
    check_size(string, max_size)
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py", line 22, in check_size
    if len(data) > max_size:
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 254, in __len__
    self.load()
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 181, in load
    f = self._opener.open(req, timeout=self._timeout)
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 444, in open
    response = meth(req, response)
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 557, in http_response
    'http', request, response, code, msg, hdrs)
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 482, in error
    return self._call_chain(*args)
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 416, in _call_chain
    result = func(*args)
  File "/opt/plexmediaserver/Resources/Plug-ins-7caf41d/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 565, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found
2

Any Progress with that issue? Just installed 1.0.3.2461 which should fix some TVDB related Errors, but still no luck with TV Show Posters…

3

same problem here. updated and issue still there. New shows get metadata but not the posters

4

The issue with metadata persist with me as well.

5

The issue with metadata persist with me as well.

6

Read Max’s response at the bottom of this page - http://forums.plex.tv/discussion/225873/problem-to-retrieving-metadata-from-tvdb/p2