I’m using Plex 1.0.1 and it is not able to find a new TV show i just added even if this show exists on tvdb.com.
On the previous version all was working fine (library “Series” is a TV show library)
In the “fix incorrect match” screen i tried the tv show name and the ID, check screenshots below
Note: the issue seems happen to a lot of people (!!)
I tried to configure an other agent (fan art) but i can’t select it in the selection box:
Please find logs about the search in the “fix incorrect match” screen
Still not working with 1.0.2 (!!!), Can some official support answer please?
I am not able to recreate the problem. If I search for “281622” in either English or French, both produce a result.
Try clearing the agent cache for TheTVDB. See this article. https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches
Hi,
I will try this, i have done a wordaround by using an other agent (movie database)
The issue is still here 
I tried “rm -R com.plexapp.agents.thetvdb” in the cache directory.
I tried with another show (stranger things) and same problem here (No picture downloaded, etc.)
I need the “thetvdb.log”.
Here the log, we can see some 404 not found about URL “https://tvdb2.plex.tv/search/series?name=Stranger+Things”… strange because the iMac has an working internet access
Please take a look also at
As @geantvert81 pointed out, it seems the same bug.
I have a plex pass, do you have to move this topic in the “plex pass” section?
Same for me
`2016-08-07 18:36:26,500 (2b126af5b700) : DEBUG (threadkit:244) - Parallel task set UpdateEpisodes ended
2016-08-07 18:36:26,501 (2b126af5b700) : DEBUG (networking:166) - Requesting ‘https://tvdb2.plex.tv/series/282254/images’
2016-08-07 18:36:26,879 (2b126af5b700) : ERROR (networking:219) - Error opening URL ‘https://tvdb2.plex.tv/series/282254/images’
2016-08-07 18:36:26,880 (2b126af5b700) : INFO (init:179) - Content Error (HTTP Error 404: Not Found) -
2016-08-07 18:36:26,880 (2b126af5b700) : DEBUG (networking:166) - Requesting ‘https://tvdb2.plex.tv/series/282254/images’
2016-08-07 18:36:27,267 (2b126af5b700) : ERROR (networking:219) - Error opening URL ‘https://tvdb2.plex.tv/series/282254/images’
2016-08-07 18:36:27,268 (2b126af5b700) : CRITICAL (agentkit:1067) - Exception in the update function of agent named ‘TheTVDB’, called with guid ‘com.plexapp.agents.thetvdb://282254?lang=de’ (most recent call last):
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py”, line 1065, in _update
agent.update(obj, media, lang, **kwargs)
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/TheTVDB.bundle/Contents/Code/init.py”, line 1088, in update
self.processExtras(xml, metadata.seasons[season_num], lang, ivaNormTitle)
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py”, line 96, in ObjectFromString
check_size(string, max_size)
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py”, line 22, in check_size
if len(data) > max_size:
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 254, in len
self.load()
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 181, in load
f = self._opener.open(req, timeout=self._timeout)
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py”, line 444, in open
response = meth(req, response)
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py”, line 557, in http_response
‘http’, request, response, code, msg, hdrs)
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py”, line 482, in error
return self._call_chain(*args)
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py”, line 416, in _call_chain
result = func(*args)
File “/usr/lib/plexmediaserver/Resources/Plug-ins-35f0caa/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py”, line 565, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found
2016-08-07 18:36:27,323 (2b126af5b700) : DEBUG (model:229) - Serializing to /config/Library/Application Support/Plex Media Server/Metadata/TV Shows/6/11e2a666fac4b0074ed58da2d9051ebb34969c6.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
2016-08-07 18:36:27,324 (2b126af5b700) : DEBUG (runtime:88) - Sending packed state data (107 bytes)
2016-08-07 18:36:27,324 (2b126af5b700) : DEBUG (runtime:924) - Response: [200] str, 16 bytes
`
hello it seems that the same problem occurred to me since 10 days. Everything was working fine and neither with freebase, nor with tmdb for movies returns metadata. Fixing options returned no answer
the issue is exactly the same with the TV shows. I will go even further as it is no able no to get local subtitles.
Is there a sync reboot to do somewhere?
Thanks for your help
Try with PMS version 1.0.3, it solved the issue for me.
BR
I’m running PMS 1.0.3 and the problem is still there. Same logs with 404 error. However a 5 full refreshes have downloaded almost 80% of my show library. So it is working intermittently. When i access the same url from a browser i get a json response saying {error: not authorized}
try this one for example:
https://tvdb2.plex.tv/series/282254/images
Anyone know if there is a fix for this issue?
Kind Regards
/Danjel
@danjeln said:
I’m running PMS 1.0.3 and the problem is still there. Same logs with 404 error. However a 5 full refreshes have downloaded almost 80% of my show library. So it is working intermittently.
There is still a problem when it comes to shows with a lot of episodes. This is mostly solved in PMS 1.1.0
When i access the same url from a browser i get a json response saying {error: not authorized}
That is as expected. Only Plex Servers are allowed to fetch metadata.
