Ubuntu 20.04 - WinTV-quadHD PCIe - no channels found -

Ubuntu 20.04.2 LTS
Plex Server Version#: 4.54.5
Tuner Make/Model: Hauppauge WinTV-quadHD PCIe

Hi, I have installed the above TV card - letting the Ubuntu installation install the drivers, but when I try to scan for channels it says “no channels found”.

I was expecting the Hannington transmitter to be there - that covers my area, but it’s not. So I selected “full frequecy range”. I tried another transmitter that includes my area too, Crystal Palace, but this does not find anything either.

I have tested the cable successfully.

Any ideas?

Thanks

Lee

I had a similar problem when I first installed Ubuntu and tried to get a WinTV device working. This distro solved my issues:

But that was more than 3 years ago. I’m surprised if it’s still necessary.

DrSmith,

Thanks for the tip regarding PPAs. These are the steps I have done, but still no channels found :-

Install Ubuntu with WinTV-QuadHD PCIe card already installed.

Installed Plex from Plex website (not the Snap)

Tested cable successfuly

** No channels found *** (UK)

Installed Hauppauage’s PPA by entering these commands :-

https://www.hauppauge.co.uk/site/support/linux_backup.html

sudo add-apt-repository ppa:b-rad/kernel+mediatree+hauppauge
After this first line, click enter when prompted to add this PPA.
sudo apt-get update
sudo apt-get install linux-mediatree
sudo apt-get install linux-hwe-mediatree

Installed Plex from Plex website (not the Snap)

** No channels found *** (UK)

Installed PPA from your link by entering these commands :-

sudo add-apt-repository ppa:b-rad/kernel+mediatree+hauppauge
sudo apt-get update

Installed Plex from Plex website (not the Snap)

** No channels found *** (UK)

A w_scan says this :-

ERROR: Sorry - i couldn't get any working frequency/transponder
 Nothing to scan!!
lee@Plex-TV:~$

I am new to Linux, and I am wondering if I have missed any steps that are not listed?

Hi leejenson,
I’m sorry the Hauppauge PPA didn’t work for you. I am afraid I’m out of my element for additional assistance. I’m in USA with a USB WinTV device. Hopefully someone with a PCIe WinTV device and/or UK experience will comment further.

w_scan seems like the right approach (finding channels without Plex first). And w_scan finds your QuadHD device okay? Just no channels? Sounds like an antenna problem.

DrSmith, I live in a block of flats with a shared ariel. Reception is fine on my normal TV.

I’ll wait to see if there are other ideas. Yes, it found the tuner ok.

lee@Plex-TV:~$ w_scan -X -c GB
w_scan -X -c GB 
w_scan version 20170107 (compiled for DVB API 5.10)
using settings for UNITED KINGDOM
DVB aerial
DVB-T GB
scan type TERRESTRIAL, channellist 6
output format czap/tzap/szap/xine
WARNING: could not guess your codepage. Falling back to 'UTF-8'
output charset 'UTF-8', use -C <charset> to override
Info: using DVB adapter auto detection.
	/dev/dvb/adapter0/frontend0 -> TERRESTRIAL "Silicon Labs Si2168": very good :-))

Using TERRESTRIAL frontend (adapter /dev/dvb/adapter0/frontend0)
-_-_-_-_ Getting frontend capabilities-_-_-_-_ 
Using DVB API 5.11
frontend 'Silicon Labs Si2168' supports
DVB-T2
INVERSION_AUTO
QAM_AUTO
TRANSMISSION_MODE_AUTO
GUARD_INTERVAL_AUTO
HIERARCHY_AUTO
FEC_AUTO
BANDWIDTH_AUTO not supported, trying 6/7/8 MHz.
FREQ (48.00MHz ... 870.00MHz)
-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_ 
Scanning DVB-T...
Scanning 8MHz frequencies...

(long frequency log removed)

I notice that I don’t have an install command regarding your PPA link, but I don’t know what it shoud be?

Hauppauge want me to install it on a Windows PC to check it. I’ll do this as a last resort.

Thanks

Lee

I notice that I don’t have an install command regarding your PPA link, but I don’t know what it shoud be?

I’m pretty sure you just do a vanilla Ubuntu install then do this:
sudo add-apt-repository ppa:b-rad/kernel+mediatree+hauppauge
sudo apt-get update

But my install is from 18.04 which I did years ago, so I don’t know how well it works with the current 20.04.

Sorry to confuse. The b-rad ppa is not a “distro” or distribution. This PPA is a personal package archive that adds the latest Hauppauge drivers to Linux, before the Ubuntu folks get around to adding them.

What we have outstanding for linux is to get Hauppauge to update their info web pages in relation to firmware

They have done it on the german web site here Hauppauge DE | Support FAQ but not for the others

Worth checking if it is just firmware issue

Thanks @DrSmith for your reply. Looks like next plan of action is firmware.

@sa2000 Are you saying get the firmware from the German site?

Thanks

Lee

Looks like next plan if action is firmware.

I don’t know about current Hauppauge firmware, but in the past I found it easier to get all my firmware updates via Windows and then move to Linux for final set up. Hence my personal preference for USB dongles. It’s a lot easier to move the device between a Win laptop and Linux server.

The german web site has the link for the firmware

ok DrSmith, I will consider this later, if I am still having problems
Lee

Thanks sa2000, I wasn’t sure if firmware was country pacific.

I’ll do this at the weekend.

Lee

sa2000,

I have the file… dvb-demod-si2168-b40-01.fw

Even after following the link, I am not sure what to do with this file?

Thanks

Lee

https://www.linuxtv.org/wiki/index.php/Hauppauge_WinTV-quadHD_(DVB-T/T2/C)

If I remember correctly from a while back when I was getting my HVR-2200’s to work, you need to copy the firmware to the /lib/firmware directory. Once done, maybe try a reboot and check the kernel output like the above link shows to see if it’s working. Or else just try running a channel scan again. I have the QuadHD ATSC model which doesn’t need additional firmware. I’m also pretty positive you don’t have to do anything with the PPA’s as they are incorporated into the latest ubuntu versions since like 18.04 or something like that. Let me know if you get it working.

@sa2000,

This firmware dvb-demod-si2168-b40-01.fw fixed my problem. I copied it to /lib/firmware directory and rebooted,

https://www.hauppauge.de/site/support/support_faq.php?n=FAQ.Linux

Thanks for all your help

Lee

Thanks for the feedback

Hauppauge have now made improvements to their support information available here and I believe have added scripts for getting the firmware:

https://www.hauppauge.com/pages/support/support_linux.html#main

https://www.hauppauge.com/pages/support/support_linux.html#firmware

and there is also a Plex specific support page
https://www.hauppauge.com/pages/support/support_linux.html#plex

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