Ubuntu Server - Docker - Claim Server - You do not have access to this server

Plex Media Server
1

Server Version#:Unable to connect to server; build 1.29.2.6364
Player Version#:
Sorry, I am kind of a N00B. I have a server running fine on Ubuntu Desktop (20.04), but I am looking to move it to a Ubuntu Server (20.04) running Docker. I cannot seem to be able to claim the new server. I have looked at the logs and found the following:

**** Server is unclaimed, but no claim token has been set ****
**** permissions for /dev/dri/renderD128 are good ****
**** permissions for /dev/dri/card0 are good ****



#####################################################
#   Login via the webui at http://<ip>:32400/web    #
#   and restart the docker, because there was no    #
#      plex token found in the preference file      #
#####################################################

So, I go on my Ubuntu Desktop Machine and put the Server IP:32400/web and I get the message Not authorized - You do not have access to this server. Could someone help me with this one as I have no clue how to fix it. What I found on the web was to log in localhost:32400/web, but Ubuntu Server does not have a web browser. Thank you in advance for your your help.

2

Add a claim token to your run file and start Plex. Remove the line afterwards.

Edit: Wrong link, try this one.
https://support.plex.tv/articles/account-requires-password-reset/

They made it even easier use this link https://www.plex.tv/claim

3

Thank you for your prompt response. When you state “add a claim token to your run file”, do you mean add it to the Docker-Compose?

4

Yes, but you probably already did that.

5

Hi, in trying to figure out what you meant, I l looked it up on the web and came across this Reddit page: https://www.reddit.com/r/PleX/comments/wwfjqm/how_to_reclaim_your_server_after_resetting_your/
So basically shows the command to create a tunnel throught ssh , like so:

ssh -p 22 username@serverip -L 32400:127.0.0.1:32400

then I put this address in in my Ubuntu Desktop browser:

(https://localhost:32400/web/index.html)

because of the ssh tunnel, it was like I was using a browser on my Ubuntu server. Although it seemed wonky at first I pressed refresh a couple of times and voilà! The server is now claimed. This is just the bit I needed. Thank you!