UGH - Plex Managed User Issue

I’ve been a Plex user since forever but ran into an issue today I cannot seem to resolve.

iI did a fresh install of Plex Media Server recently on my NUC PC without issue; my admin acct and media are all visible.

I went to add my wife as a managed user (which worked just fine), but somehow managed to also add her as an “unmanaged account”. So when I “Switch User”, I see 2 entries for her, omce as a managed user and then again with her email address. So, TWO entires for her.

I know her Plex login details; I attempted to login as her and delete her account, but it seems to persist.

Question: What’s the correct approach to delete that "other "account, but retain her managed account?

PS> now I am tangled up in an email/acct issue for her - I now cannot login, cannot reset password.

- Thx