Unable to access my plex library remotely

Since 30 September, it is impossible for some of my users to access my plex server.

On the other hand, some of them do not have any access problem even if they are presented with the ip 127.0.0.1… Strange
From my server, it says that the server is not accessible from outside.

Do you have any idea?

Thanks in advance

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Thank you for your reply.
I have been using plex for 1 year and I have already opened the port.

I have two people who can access my nas from outside.
However, it arrives with a 127.0.0.1 address and it works !

I’ve got two other people who can’t access my remote nas.

Both people access my plex via the relay server.
Without this activation, my server is not accessible.
I have the impression that this is due to the expiration of the Let’s Encrypt certificate of Plex.

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