Unable to access Plex Media Server

Plex Media Server NAS & Devices
1

My Plex stopped working randomly the other day. I have been trying to figure out why, as I did nothing for it to stop working. I have been going through forums and such and I still cannot find why it stopped working.

My server is on my Synology DSM 7.2.2-72806, and I first installed v.1.41.0.8994-f2c27da23 found on https://www.plex.tv/media-server-downloads/?cat=nas&plat=synology-dsm72 and that still did not fix the issue so I installed the beta v.1.41.1.9057-af5eaea7a and again that hasn’t fixed the issue. I still get the error “The server “[server-name]” is unreachable. Make sure it’s running, double check your network, and try again.” - Any help would be appreciated!

2

Hm, any changes in your router configuration? I know stupid thing, but try to restart your router(s) and NAS as well to see if that makes a difference.
I would also go back to a stable version instead of staying on a beta version of PLEX.
Few more network related hints:

  • Make sure you only have one DHCP server on your network. Any chance that you added a device which may do DHCP and that conflicts your NAS and therefore your PLEX server?
  • Ensure that your NAS has a static IP assigned in your router config
  • Enable Port forwarding for 32400 (this is Plex)
    From the top of my head, this is what I would look for :slight_smile:
3

@acivory I moved your post to a new topic, as the original was marked as solved.

NAS model?

Is Plex Media Server running? Verify in Package Center.

Can you access PMS using the IP address of the NAS? For example, if the IP address is 10.1.2.3, use http://10.1.2.3:32400/web.

As @apichler mentions, try a “network reboot.” Shutdown the NAS. Reboot your router and any other network equipment between it and the NAS. Then power on the NAS and verify that PMS is running. FYI, port forwarding is necessary only for remote access. It will not help with local access.

If that does not work:

  1. Stop Plex Media Server.
  2. Using File Station, navigate to the Plex Data Folder.
  3. Right click on the Logs directory and choose “compress to Logs.zip.”
  4. Attach the logs.zip file to the thread.
4

Hey there - thanks for the help.

Here is info about my NAS model:
Synology DS220+
CPU : Intel Celeron J4025
(Let me know if you need more info…)

Attached are my logs.

Thanks again!

Screenshot 2024-10-10 at 8.26.32 PM
Screenshot 2024-10-10 at 8.26.32 PM480×1041 33.7 KB

Logs.zip (380.0 KB)

6

@acivory

I’m jumping in to help out a bit.

I found your PMS certificate was “stuck”.

I reset it.

Please restart your server

8

Hi @ChuckPa! Thanks for jumping in! I restarted the server and it is working now! :smiley: Did I do something to get the certificate ‘stuck’ and how do I know in the future if this happens again and what to do? Thank you!!

9

@acivory

Please re-enable debug server logs. They were not needed in this case, but in most instances they are needed to diagnose problems. Do not enable verbose logging, as that floods the log files with too much information.

Settings → Server_Name → General + Show Advanced

debug
debug715×154 20.9 KB

Look in Plex Media Server.log (and .1.log to .5.log) for ERROR messages regarding acquiring a certificate or that the API rate limit was exceeded.

Example:

Oct 10, 2024 18:54:41.363 [139675711712056] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>
<errors>
  <error code="1003" message="API rate limit exceeded" status="429"/>
</errors>

Post in the forum and include the log files, just like you did this time.

Certificate generation normally works without issue.

For some reason, the generation process for your server got stuck and did not complete.

A Plex employee can access their systems and reset the process. A Plex user (you and I) do not have access to those systems.

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