Unable to add folders to new or existing TV Show library

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.21.1.3830
Player Version#:
I’m unable to add new folders to my TV library, But I can add folders to the Movies library…

The add folder option is just greyed out on the TV library option, where I’m able to click it on the Movies Library when i select edit on each one…

I’m also not able to add folders to a new TV library, since gave up trying to add the folders to the existing TV library. And even that wouldn’t let me add folders to a new library.

Anyone seen this issue, or how to fix it ?

version: plexmediaserver_1.21.1.3830-6c22540d5_amd64.deb(File removed)

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2

BUMP

Does anyone else have this issue ?
I cannot add any TV shows, nor can i make a new TVShow library for the same reasons…
Cheers, Darkskynet

3

The empty “language” selector hints at an issue with your server installation. Or with your browser.

Make sure to use the hosted version of the web app https://app.plex.tv
Use a “clean” web browser without browser add-ins.

If your web client has been running for quite awhile already, refresh (F5) the web app in your browser.

4

I get the exact same issue on my iPhone, so this is server side. What can i do to remedy this? Can I remove a language file of some kind? I have done no modification of the server except upgrade to the most recent version.
Linux x64 Version 1.21.1.3876

5

It’s usually an indication the update itself (package install) was wonky somewhere.

Download again, with a different browser.
Uninstall the package.
Install the fresh download.

6

I followed the instruction here: https://support.plex.tv/articles/201370363-move-an-install-to-another-system/

I copied the entire “Plex Media Server” folder where the Prefrences.xml etc are located. I uninstalled Plex and reinstalled it.

It runs for a moment, and crashes.

running “sudo systemctl status plexmediaserver” shows that it is crashing, but when I look in the Crash Report folder its empty? Not sure if that is normal or not.

Jan 16 09:24:35 camelot Plex Media Server[7444]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.21.1.3876-3c3adfcb4/PLEX MEDIA SERVER/473fcaf6-92c4-6c76-0260d1eb-5334e2bc.dmp

systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV

7

@Darkskynet

sudo chown -R plex:plex /var/lib/plexmediaserver

Restart Plex.

8

Alright I finished that. Took a while of course, but I expected that.

When i attempt to launch plexmediaserver it writes a .dmp file to the Crash Reports folder, but it deletes its self before I can copy it. Basically instantly disappears from the folder… ?

Belowis the output from "sudo systemctl status plexmediaserver"
Please edit if I have included something that should be private and shouldn’t be shared here

● plexmediaserver.service - Plex Media Server

Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)

Active: deactivating (stop-sigterm) (Result: signal) since Sat 2021-01-16 10:41:36 CST; 977ms ago

Process: 25777 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR="(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )"; export PLEX_MEDIA_SERVER_INFO_DEVICE="PC"; export PLEX_MEDIA_SERVER_INFO_MODEL="(uname -m)"; export PLEX_MEDIA_SERVER_INFO_PLATFORM_VERSION="$(grep ^VERSION= /etc/os-release | awk -F= “{print $2}” | tr -d " )"; exec “/usr/lib/plexmediaserver/Plex Media Server” (code=killed, signal=SEGV)

Process: 25775 ExecStartPre=/bin/sh -c /usr/bin/test -d “{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/SUCCESS)

Main PID: 25777 (code=killed, signal=SEGV)

Tasks: 40 (limit: 4915)

CGroup: /system.slice/plexmediaserver.service

       ├─25817 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-3c3adfcb4/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.21.1.3876-3c3adfcb4 /usr/lib/plexmediaserver/Resources/Plug-ins-3c3adfcb4/System.bundle

       ├─25865 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.21.1.3876-3c3adfcb4 32600 /waitmutex

       ├─25894 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-3c3adfcb4/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.21.1.3876-3c3adfcb4 /usr/lib/plexmediaserver/Resources/Plug-ins-3c3adfcb4/PlexMovie.bundle

       └─25926 /usr/lib/plexmediaserver/CrashUploader --directory=/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.21.1.3876-3c3adfcb4 --version=1.21.1.3876-3c3adfcb4 --platform=Linux --platformVersion=18.04.5 LTS (Bionic Beaver) --serverUuid=e2b413088d60d2570b242b64b3912448dd5dd3f5 --userId=thisisftg@gmail.com --sentryUrl=https://sentry.io/api/1233455/minidump --sentryKey=a3e2688bd169450d821535e4c3a607bf --vendor=Ubuntu --model=x86_64 --device=PC --allowRetries=0

Jan 16 10:41:29 camelot systemd[1]: Starting Plex Media Server…
Jan 16 10:41:29 camelot systemd[1]: Started Plex Media Server.

Jan 16 10:41:36 camelot Plex Media Server[25777]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.21.1.3876-3c3adfcb4/PLEX MEDIA SERVER/11c24205-48ef-37b1-5b00c954-42d54fdd.dmp

Jan 16 10:41:36 camelot systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV

9

@ChuckPa

It appears that it was able to upload the dmp file to https://sentry.io
I have no idea how to view it on that website tho, as I guessing its only accessible by Plex devs?

I have noticed I have error “4 in libcrypto” which is mentioned in a few other posts, I do have a custom cert for SSL https traffic. If that helps

– Subject: Unit plexmediaserver.service has finished shutting down
– Unit plexmediaserver.service has finished shutting down.
Jan 16 13:31:04 camelot systemd[1]: Starting Plex Media Server…
– Subject: Unit plexmediaserver.service has begun start-up
– Unit plexmediaserver.service has begun starting up.
Jan 16 13:31:04 camelot systemd[1]: Started Plex Media Server.
– Subject: Unit plexmediaserver.service has finished start-up
– Unit plexmediaserver.service has finished starting up.
Jan 16 13:31:12 camelot Plex Media Server[4862]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.21.1.3876-3c3adfcb4/PLEX MEDIA SERVER/5238774c-2a90-c0ad-66530277-206999fa.dmp
Jan 16 13:31:12 camelot kernel: Plex Media Serv[4880]: segfault at 68 ip 00007f6f0bf9c727 sp 00007f6eff2337d8 error 4 in libcrypto.so.1.1[7f6f0bded000+254000]
Jan 16 13:31:12 camelot systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV

EDIT: I have downgraded to plexmediaserver_1.18.3.2111-5a96726d0_amd64.deb and the server works again. And i can add shows to the TV library again, tho I think the version is so far behind it now doesn’t work with my LG smart TV app…
I’m going to attempt to upgrade the server until it works with the TV again.

10

I copied the “Plex Media Server” to a safe location.

Uninstalled plexmediaserver.

Reinstalled but an older version, plexmediaserver_1.18.3.2111-5a96726d0_amd64.deb

Deleted the new copy of “Plex Media Server” and replaced with the version of “Plex Media Server” I had set aside from the original install.

I then continued to upgrade. Until I reached.
plexmediaserver_1.21.1.3830-6c22540d5_amd64.deb

I could upgrade farther but I have the ability to again add folders to the TVShow category.

Not sure what caused it, but this fixed it.

11

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