Unable to claim server after installing UDM Pro

Plex Media Server
1

Server Version#: 1.40.0.7775
Plex Media Server Logs_2024-01-10_19-21-07.zip (798.4 KB)
I setup a Unifi Dream Machine Pro today. I have set port forwarding to the plex server. But I am unable to claim the server.
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I am at the extent of my knowledge for this topic. Any help will be greatly appreciated.

2

What IP address ranges are you using for you local network?

3 
Jan 10, 2024 18:43:40.922 [22879915789112] WARN - [HttpClient/HCl#8] HTTP error requesting GET https://v4.plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: v4.plex.tv)
Jan 10, 2024 18:43:40.922 [22879915789112] WARN - [HttpClient/HCl#9] HTTP error requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv)
Jan 10, 2024 18:43:40.922 [22879864240952] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=-6):

Your server cannot communicate with plex.tv, therefore, claiming will fail.

Check your networking configuration - IP address/mask, DNS servers, etc. Make sure the system can communicate with plex.tv.

4

10.9.167.1/24

5

I am using 8.8.8.8 and 8.8.4.4 for Dns.
I am able to reach plex.tv from my laptop. It is on the same network as the plex server. I will do a ping test from the plex server when I get home from work.

6

Ping will be blocked by Amazon.

Use nslookup to obtain the IP addresses for your region and curl to test reachability. Curl should return “moved permanently.”

Use v4.plex.tv (in addition to plex.tv). Other Plex hosts may be hosted at different locations (ex: the forum is hosted at discourse.com).

c:\>nslookup v4.plex.tv
Server:  dsldevice6.attlocal.net
Address:  2600:1700:5d0:d500::1

Non-authoritative answer:
Name:    a77dd7564d57b4db9a446af0f8b74064-321560369.eu-west-1.elb.amazonaws.com
Addresses:  52.51.184.211
          52.50.14.217
          54.229.160.110
          54.73.3.198
          63.33.39.141
          54.228.130.230
          54.194.225.41
          18.203.119.245
Aliases:  v4.plex.tv


c:\>curl 52.51.184.211
Moved Permanently
c:\>curl 52.50.14.217
Moved Permanently
c:\>
7

I attempted the nslookup but got this.

;; connection timed out; no servers could be reached
8

That is basic DNS. Something is incorrect with the network setup.

Are you using a Pi-hole or anything similar that would block DNS lookups?

Also, check the network basics - IP address, mask, default gateway.

Google’s DNS will respond to pings. You can also call it explicitly with nslookup.

c:\>nslookup v4.plex.tv 8.8.8.8
Server:  dns.google
Address:  8.8.8.8

Non-authoritative answer:
Name:    a77dd7564d57b4db9a446af0f8b74064-321560369.eu-west-1.elb.amazonaws.com
Addresses:  34.245.253.195
          63.32.84.61
          52.214.72.228
          52.31.176.238
          54.194.225.41
          34.248.151.78
          63.33.39.141
          18.202.142.126
Aliases:  v4.plex.tv


c:\>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=3ms TTL=57
Reply from 8.8.8.8: bytes=32 time=3ms TTL=57
Reply from 8.8.8.8: bytes=32 time=3ms TTL=57
Reply from 8.8.8.8: bytes=32 time=2ms TTL=57
9

Okay, thank you so much for the help. Found the issue, the server that Plex is hosted on was pointing to the old default gateway and not the new one.