Unable to claim server/Consistently told to install new version

Server Version#: 1.17.0.1709
Player Version#: N/A

A few months ago, I ran into a problem with my Plex server on an old machine running Linux Mint MATE 19 after updating to the latest version of the PMS. Since then, every I’ve repeatedly gotten a message in the browser window (the 324000/web site) that there is unclaimed server on my network to be claimed. However, when I click to claim the server, the wheel spins for approximately 60 seconds and the message to claim the server returns. I also consistently get a message that there’s a new version of Plex that I should upgrade too, even when I’m running the latest version. I’ve tried the troubleshooting instructions on several of the threads posted here, as well as purging and re-installing the PMS several times, but no luck. I’ve even purged and reinstalled my browser, as I’ve read there can be tokens stored in there that will cause the failure to claim, but this has not solved the problem either.

Recently, I read that Plex is “technically” only supported on Ubuntu, Fedora, and CentOS. Even though Mint is essentially Ubuntu, I tried a fresh install of Xubuntu on the machine to see if that may be causing my issues. However, even with the fresh Xubuntu install, I’m getting the same issues. I had no such problems for years until they popped up a few months ago, and Emby works perfectly fine for me.

Any advice would be greatly appreciated. Emby is fine, but it isn’t supported on as many devices, and I’d prefer to switch back to Plex if at all possible.

PMS Server Logs please, right after reproducing

Plex Media Server Logs_2019-09-28_13-40-51.zip (760.3 KB)

From the logs:

Sep 26, 2019 21:56:31.195 [0x7fecc0ff9700] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 26, 2019 21:56:31.195 [0x7fecc0ff9700] DEBUG - HTTP simulating 408 after curl timeout
Sep 26, 2019 21:56:31.195 [0x7fecc0ff9700] ERROR - HTTP 408 downloading url https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=debian&version=1.17.0.1709-982421575

Above means one of the following:

  • Bad gateway defined for your OS
  • Bad DNS configured for your OS
  • DNS too slow

Most times, it’s the latest, but start checking the first two, and if they are okay, try for a short test and switch to Google DNS (8.8.8.8 and 8.8.4.4) and then reboot your server

And please report back the outcome

This worked for me when I had the same issue.

https://forums.plex.tv/t/cannot-claim-server-from-ubuntu-server/410744/4

1 Like

That fixed it, thanks for the terminal script, Milrite!

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