I had to reinstall after a hard drive crash. Everything has been going just fine, and then tonight my server started saying it was unclaimed and insecure. I clicked the “Claim server” button, a wait swirl spun for a minute, and then there was a brief “No Soup for You” message and access to my server was removed. What the ■■■■? I have a plex pass. This was working. Now it’s not?
I tried claiming the server locally instead of through plex web and nothing happens. Meanwhile I can’t use my server. I’ve been using Plex for a while now. Why is Plex suddenly shutting off my server?
I tried attaching logs, but I can’t find where I can do that. It looks like the token is getting lost somewhere:
Oct 16, 2018 23:01:12.496 [0x7f62b37fe700] DEBUG - MyPlex: Did token exchange for claim (returnCode: 408)
Oct 16, 2018 23:01:12.497 [0x7f62b37fe700] DEBUG - MyPlex: Got a token poked, let’s act on it.
Oct 16, 2018 23:01:12.497 [0x7f62b37fe700] DEBUG - Need to restart some processes because of a change to the security environment.
Oct 16, 2018 23:01:12.497 [0x7f62a73ff700] DEBUG - PluginRepository::setStartState: 0, initializing
Oct 16, 2018 23:01:12.497 [0x7f62a73ff700] DEBUG - Stopping [com.plexapp.system].
Oct 16, 2018 23:01:12.497 [0x7f62a73ff700] DEBUG - [com.plexapp.system] Killing.
Oct 16, 2018 23:01:12.498 [0x7f62b37fe700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=
Ok. I tried this three times. The first time I was given an error stating “There was a problem claiming your media server” and I was left in the same position I started in. The second time I didn’t get that error, it just says the server is unavailable. The third time it gave me the “There was a problem claiming your server” error again and I’m back where I started.
I understand that the server is running, but it is not accessible from any devices in this state. It’s only accessible from the browser on the server.
Please stop the server, create a tar.gz of the ./Logs directory (under /var/lib/plexmediaserver/Library/Application Support/Plex Media Server) and attach it here, I will see what it’s complaining about.
If this is Ubuntu, with docker running for other purposes, I would like to suggest you try a previous version (1.13.5 or earlier).
I can offer you 1.13.2 (from my google-drive).
I offer it because of issues with 1.13.5+ which have not yet been resolved. Of particular focus is the SSDP broadcast spamming showing in your log files which is known.
It’s Mint 19, so Ununtu Bionic is under the hood. Docker is on the machine, but plex is not running in a docker container.
I removed my installed version of plex and installed the older version you supplied. I got the same error. I then removed and purged PMS, installed the version you supplied, and got the same error. I then removed, purged, and manually deleted the /var/lib/plexmediaserver directory (hey, you guys should do this when a package is purged, that’s bad form), installed the version you supplied, and continue to get the same error.
Having the same problem with Plex 1.13.9.5456 running on a dedicated Ubuntu 16.04 server, freshly built just for Plex. Can’t claim it, just spins, tried stopping PMS, removing Preferences.xml, restarting PMS, and claiming in an incognito window, with the same results. Can you link to where you found the 1.13.2.5102 version?
