Hello. I have installed the plexmediaserver-plexpass package from ports in an 11.2 jail on my FreeNAS. Everything looks fine, and I am able to get to it externally using my public IP on port 32400 so network access is fine.
The issue I’m having is that it won’t let me claim the server. When I click the Claim Server button, it just spins for a few seconds and nothing happens. Here is the error in the log:
TimeMay 15, 2019 09:05:06.252
LevelError
Thread0x80e44b500
MessageMyPlex: Got error: Internal Server Error <?xml version="1.0" encoding="UTF-8"?> 500 Internal Server Error
Thanks dane. I did try that too and get the same 500 error. DNS seems to be working fine and I am able to get to my server remotely using the public IP so it doesn’t seem to be a network issue. I’ve tried recreating the jail fresh and also have tried the regular plexmediaserver port (not plexpass) and have the same issue. Not really sure where else to look.
plex.tv Username: xxxxxxxxxxx plex.tv Password: plex.tv Password Repeated:
IP Address of PMS server: 127.0.0.1
Comparing entered passwords
Comparing entered passwords ok
Validating IP address
Getting PMS Server Identifier
Getting PMS Server Identifier ok
Getting User Token from plex.tv
Getting User Token from plex.tv ok
Getting PMS Claim Token
Getting PMS Claim Token ok
Claiming server
Fatal error happened
HTTP returned Status 500
May 15, 2019 13:20:40.768 [0x80ceeca00] DEBUG - PublicAddressManager: got WAN IP 192.168.128.31 from router
May 15, 2019 13:20:40.768 [0x80ceeca00] WARN - PublicAddressManager: WAN IP is a private IP address
Yes, I am behind a double NAT. There is no way around it for me. I have forwarded 32400 on both routers. The issue I’m having isn’t even with remote access though, which I know will be problematic. The issue is simply claiming the server. That should still work even with a double NAT, correct?
I’m definitely not ruling the double NAT out as the cause of the issue, I just don’t understand why it’s an issue in the first place. I had a Plex server running for years in this environment that worked perfectly fine including remote access. I built a new jail recently to start fresh and immediately started having this issue. I can reach the new Plex server remotely just fine so I know that ports are all forwarding correctly. It seems to me that there is problem with Plex here. A doubt NAT shouldn’t stop a server from being claimed, especially when ports are open.
So I tried again today to claim my Plex server. I made no changes since last time I tried. Same version, no updates. Not even a reboot. All of a sudden, the claim worked perfectly. I had been trying for weeks and it didn’t work every time. i must have tried well over 100 times… But now it’s good for some reason. I wish I knew what the issue was but I guess since it’s working, I’m all set now. Thanks for all your help dane.
