Unable to complete install of 1.14.1.5488-cc260c476

[avulsionist]

Drobo 5N
Server Version#:1.14.1.5488-cc260c476
December 14, 2018

Downloaded the update file and put it in DroboApps
Restarted but the drobo won’t finish booting/installing.
If I remove the plex.tgz file the drobo will finish booting and allow access to full settings

Has anyone else had problems installing this update?

[eclipse10114]

Also been having the exact same issue for the past few weeks. Going to try using the method in the link below to see if the update goes through.

Clear, Simple, Current Drobo Server Update Instructions

I wrote up a blog post about how to upgrade Plex through the command line on the Drobo5n. The nice thing about this process is that you don’t need to restart the Drobo. It’s worked a few updates in a row for me. Today I just upgraded to 1.7.5.4035 via this process. Basically it’s 1. downloading the code, 2. pushing it to the Drobo, 3. log in via SSH and unzip the file in a home directory. Then 4. copy the unzipped directory to the current application directory overwriting everything with the upd…

[eclipse10114]

Update: Manually extracting the update files using Winrar instructions from the linked post above worked. I am now running Plex Sever Version 1.14.1.5488 on my 5N. Hopefully this was a one-time issue and the Drobo reboot method will work next time.