Unable to connect securely

[manorsessions]

Server Version#: 1.40.0
Player Version#: Chrome
QNAP server, 32gb ram, Xenon processor, NVME cache. Running new QTS Hero operating system.

Hi, Plex worked flawlessly for me for about 12 years. In the last year it has been a nightmare. I eventually managed to get my QNAP NAS to get a certificate because plex doesn’t create the required folder in the new QTS Hero operating sytem, then it worked for a bit. Now I find that I have to restart the server twice a day to maybe get it to work.

I’m currently getting an “unable to connect to server name securely” in settings. Two hours ago I could launch plex locally, now when I tried I got " This site can’t be reached 192.168.1.xxx refused to connect." I just restarted the server and now I can access it and it shows up fine both locally and remotely. The issue is it only works for about 2 hours and then I get the same issues again both locally and remotely. Plex used to work flawlessly for months and now I have to restart the server every time I want to use Plex.

[BigWheel]

Will need the server logs so I can give to devs or QA folks so they can see what is going on.

[ChuckPa]

I performed a full reset (factory reset) of our lab TS-h987 and installed QuTS 5.1.5

I then installed PMS 1.40.0.7775 from the downloads page.

Feb 01, 2024 23:54:36.579 [140406933838648] INFO - Plex Media Server v1.40.0.7775-456fbaf97 - QNAP TS-h987XU-RP x86_64 - build: linux-x86_64 qnap - GMT -05:00
Feb 01, 2024 23:54:36.580 [140406933838648] INFO - Linux version: QTS 5.1.5.2647, language: en-US
Feb 01, 2024 23:54:36.580 [140406933838648] INFO - Processor: 8-core Intel(R) Xeon(R) E-2334 CPU @ 3.40GHz
Feb 01, 2024 23:54:36.580 [140406933838648] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)

Here, you can see where it was able to contact plex.tv and retrieve a new certificate.

Feb 02, 2024 00:00:57.539 [140406855621432] DEBUG - [Req#179/HCl#10e] HTTP requesting GET https://49-191-199-42.409de68766bc451b8801029021f133a0.plex.direct:26211/library/sections/9/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=1&X-Plex-Container-Size=200&X-Plex-Container-Start=400
Feb 02, 2024 00:00:57.540 [140406929165112] DEBUG - [CERT] Subject name is /CN=*.2ffdcc7bc3ff40f29faa27b0bb7727aa.plex.direct
Feb 02, 2024 00:00:57.540 [140406929165112] DEBUG - [CERT] Installed certificate with fingerprint 5f:28:ef:70:bb:74:ed:76:f8:5d:b4:3b:41:73:be:66:f6:49:25:77.
Feb 02, 2024 00:00:57.540 [140406929165112] DEBUG - [CERT/OCSP] Stapling requests will be made to 'http://r3.o.lencr.org/'.
Feb 02, 2024 00:00:57.540 [140406824397624] DEBUG - [CERT/OCSP/HCl#10f] HTTP requesting GET http://r3.o.lencr.org/MFMwUTBPME0wSzAJBgUrDgMCGgUABBRI2smg%2ByvTLU%2Fw3mjS9We3NfmzxAQUFC6zF7dYVsuuUAlA5h%2BvnYsUwsYCEgSkrpSSVuWf4rDc%2B2JERHz%2FSg%3D%3D
Feb 02, 2024 00:00:57.540 [140406929165112] DEBUG - [CERT] MyPlex: Updating device connections (from timer: 0)
Feb 02, 2024 00:00:57.540 [140406929165112] DEBUG - [CERT/HCl#110] HTTP requesting PUT https://plex.tv/devices/50dfb604ebf44af074ce35319c2d32916dcf0bb9?Connection[][uri]=http://10.0.10.206:32400&httpsEnabled=1&httpsRequired=0&dnsRebindingProtection=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx

Checking the filesystem, I see the following:

[admin@TS-h987XU-RP Plex Media Server]# pwd
/share/ZFS530_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server
[admin@TS-h987XU-RP Plex Media Server]# ls -la Cache
total 148
drwxr-xr-x  7 admin administrators    15 2024-02-02 00:10 .
drwxr-xr-x 13 admin administrators    17 2024-02-02 00:02 ..
-rw-------  1 admin administrators  5843 2024-02-02 00:00 cert-v2.p12
drwxr-xr-x  2 admin administrators     2 2024-02-01 23:54 cl-icds-linux-x86_64
-rw-r--r--  1 admin administrators  3056 2024-02-02 00:02 CloudAccessV2.dat
-rw-r--r--  1 admin administrators  3296 2024-02-02 00:10 CloudUsersServices.dat
-rw-r--r--  1 admin administrators    64 2024-02-02 00:02 CloudUsersSubscriptionsV2.dat
-rw-r--r--  1 admin administrators    64 2024-02-02 00:02 CloudUsersV2.dat
-rw-r--r--  1 admin administrators 13440 2024-02-02 00:00 Flags.dat
drwxr-xr-x  2 admin administrators     3 2024-02-02 00:00 OCSP
drwxr-xr-x  6 admin administrators     6 2024-02-02 00:02 PhotoTranscoder
-rw-r--r--  1 admin administrators  7984 2024-02-02 00:00 Privacy.dat
drwxr-xr-x  3 admin administrators     3 2024-02-01 23:54 Transcode
-rw-r--r--  1 admin administrators   784 2024-02-02 00:00 UpdateChannels.dat
drwxr-xr-x  2 admin administrators     2 2024-02-01 23:54 va-dri-linux-x86_64
[admin@TS-h987XU-RP Plex Media Server]# 

As stated by BigWheel, we will need to see your server logs.

The best logs to collect for us are DEBUG logs, captured about 2 minutes after server start.

Given there is currently a bug in QTS which makes the PlexData share work incorrectly, If you can make a manual shared folder definition and ZIP the “Logs” directory to attach, that would also work.