I have fixed the initial issue, but now have a further one - let me note the actions i have taken below your comments: -
- double-check the configuration of the PMS remote access settings.
- The setting show “Fully accessible outside your network. You can access this server from signed-in Plex apps or in a browser at https://plex.tv/web.”
- “Manually specify public port” is unchecked
- Router settings
- “Enable UPnP” is checked
- Also check if the public port of your home network matches that visible in your router and that you have a static local IP assigned to the NAS/PMS (which matches the manual port forward)
- Not sure how to do this. Where do i find which port is the public port? How do i check if the ip assigned to the NAS is static?
- Next you should check if that port is available from outside your home network. You can use a service such as canyouseeme.org in order to confirm the public IP of your router can be pinged using the given manual port (port forward) or port 32400 (UPnP).
- Since i think i am using UPnP, i have entered 32400 in canyouseeme.org , “Error: I could not see your service on xxx.xxx.xxx.xxx on port (32400)”
- …if you’re using UPnP you could try switching to a manual port.
- I have added enabled port forwarding and set up a rule to send 32400 to the ip address of my nas. canyouseeme.org now says “Success: I can see your service on xxx.xxx.xxx.xxx on port (32400)” Yay !
- But… i know get a message on plex “video quality limited a direct connection to the server is not available”. The help article referred to “double nat”. The ip address shown in the router status and whatismyip.host match. The help also mentions “IPs Being Blocked“. My router is using near standard settings so i dont think this is the issue, but dont know what is - any ideas?
Mod-Edit: removing your public IP address – you shouldn’t post those publicly.