Unable to control video playback once started

Server Version#: 1.21.3.4021
Player Version#: 8.12.4.22902

I have an issue with playback on my TV android box.
When I am watching a video from my library, after a few moments of play, the controls for fast forward, settings, and the play timeline are hidden or inaccessible.

They appear to be hidden behind the “chapter selection” windows, and I cannot seem to get the controls back unless I stop the movie and restart it. Even doing that, I only have a minute or so before the chapter selection is back again.

I have updated photos of the desired view and the one that is plaguing me. thanks!

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