Server Version#: 1.25.6.5577
Player Version#: 7.29
I’m receiving the following errors when trying to download from a family managed user, but I can download the same files using the web or same app on a different device. Is there something else I can look at to figure out what might be going wrong?
Mar 07, 2022 20:48:54.051 [0x7f6cad4a0b38] Debug — Request: [192.168.1.46:50933 (Allowed Network (Subnet))] GET /video/:/transcode/universal/decision?context=static&mediaBufferSize=20000&offlineTranscode=1&path=%2Flibrary%2Fmetadata%2F2587&protocol=http&session=9c52c4e50270cdb7b9805afef0ecd13ca38c11f5 (13 live) TLS GZIP Signed-in Token (jeinstei@gmail.com)
Mar 07, 2022 20:48:54.051 [0x7f6cad4a0b38] Debug — [Transcode] Found session GUID of 9c52c4e50270cdb7b9805afef0ecd13ca38c11f5 in session start.
Mar 07, 2022 20:48:54.052 [0x7f6cad4a0b38] Debug — [Transcode] TranscodeUniversalRequest: using augmented profile iOS
Mar 07, 2022 20:48:54.052 [0x7f6cad4a0b38] Debug — [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/2587?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=7CE28914-7540-497A-836E-0330D7B52536
Mar 07, 2022 20:48:54.052 [0x7f6cad4a0b38] Error — [Transcode] downloadContainer: expected MediaContainer element, found html
Mar 07, 2022 20:48:54.052 [0x7f6cad4a0b38] Error — [Transcode] TranscodeUniversalRequest: unable to get container: /library/metadata/2587?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=7CE28914-7540-497A-836E-0330D7B52536
Mar 07, 2022 20:48:54.053 [0x7f6cb1dd7b38] Debug — Completed: [192.168.1.46:50933] 400 GET /video/:/transcode/universal/decision?context=static&mediaBufferSize=20000&offlineTranscode=1&path=%2Flibrary%2Fmetadata%2F2587&protocol=http&session=9c52c4e50270cdb7b9805afef0ecd13ca38c11f5 (13 live) TLS GZIP 1ms 384 bytes (pipelined: 9)
