Dad needs help! Error when trying to download shows to daughters iPad

Plex Server: 1.40.2.8312 OS: Ubuntu LxC on ProxMox Storage: Synology NAS via NFS mounts to the LxC App: Plex on IOS

Hello!

I have a plex server that has been working wonderfully for years. Transcodes fine when needed.

Today I went to download some video on my daughters iPad as we are traveling tomorrow and I expect no internet.

I got the below error. I have no idea where to even look. Like I said transcoding works great, system works great. Any ideas please let me know.

Encountered lack of permission on the remote while grabbing media

The corresponding log message is:

Apr 07, 2024 19:43:06.582 [126347261123384] Error — [Req#100f0/Transcode] downloadContainer: expected MediaContainer element, found html Apr 07, 2024 19:43:06.582 [126347261123384] Error — [Req#100f0/Transcode] TranscodeUniversalRequest: unable to get container: /library/metadata/178149?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=AB663E0D-F72B-4501-A155-0E335CF036F3 Apr 07, 2024 19:43:06.921 [126347263232824] Error — [Req#10107/Transcode] downloadContainer: expected MediaContainer element, found html Apr 07, 2024 19:43:06.921 [126347263232824] Error — [Req#10107/Transcode] TranscodeUniversalRequest: unable to get container: /library/metadata/191581?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=0E49CF94-5969-4A2B-B794-56E0F5936897
`

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.