Unable to download Photos

My boyfriend has a plex pass and has configured me as a managed user and has successfully shared music and video libraries and I can happily download from them. However I am unable to download from the photo library he has set up.

He has permitted me to download from all 3 libraries and even bought me a plex pass but I still can’t download (does I actually need my own plex pass to download or it 1 per household enough??).

I am unable to download photos from a mac browser, windows app or the iPhone app

Please can somebody help.

Many thanks

Bridgette