I am trying to download metadata for the following episode: https://www.thetvdb.com/series/bbc-comedy/episodes/6477880
Which is named as following in my library:
‘BBC Comedy/Series 2017/S2017E09- 2017 - A Year in the Life of a Year.ts’
However everytime I refresh metadata, no info for that episode is downloaded. Here is the agent log for the file in question:
I have ensured that TheTVDB agent is at the top of my agent list for TV programmes, cleared the agent’s cache, and i’m running Plex version Version 3.53.7 (v1.13.3.5223-cd1e0da1b)
2018-07-04 13:46:19,428 (7f0ebb6b6740) : INFO (core:349) - Starting framework core - Version: 2.6.3, Build: cd1e0da (Wed Jun 27 13:34:10 UTC 2018)
2018-07-04 13:46:19,428 (7f0ebb6b6740) : DEBUG (core:361) - Using the elevated policy
2018-07-04 13:46:19,428 (7f0ebb6b6740) : DEBUG (core:450) - Starting runtime component.
2018-07-04 13:46:19,430 (7f0ebb6b6740) : DEBUG (core:450) - Starting caching component.
2018-07-04 13:46:19,430 (7f0ebb6b6740) : DEBUG (core:450) - Starting data component.
2018-07-04 13:46:19,430 (7f0ebb6b6740) : DEBUG (core:450) - Starting networking component.
2018-07-04 13:46:19,430 (7f0ebb6b6740) : DEBUG (networking:284) - Loaded HTTP cookies
2018-07-04 13:46:19,431 (7f0ebb6b6740) : DEBUG (networking:452) - Setting the default network timeout to 20.0
2018-07-04 13:46:19,431 (7f0ebb6b6740) : DEBUG (core:450) - Starting localization component.
2018-07-04 13:46:19,431 (7f0ebb6b6740) : INFO (localization:409) - Setting the default locale to en-us
2018-07-04 13:46:19,432 (7f0ebb6b6740) : DEBUG (core:450) - Starting messaging component.
2018-07-04 13:46:19,432 (7f0ebb6b6740) : DEBUG (core:450) - Starting debugging component.
2018-07-04 13:46:19,432 (7f0ebb6b6740) : DEBUG (core:450) - Starting services component.
2018-07-04 13:46:19,433 (7f0ebb6b6740) : DEBUG (core:450) - Starting myplex component.
2018-07-04 13:46:19,433 (7f0e937fe700) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/system/messaging/clear_events/com.plexapp.agents.thetvdb'
2018-07-04 13:46:19,433 (7f0ebb6b6740) : DEBUG (core:450) - Starting notifications component.
2018-07-04 13:46:19,606 (7f0ebb6b6740) : DEBUG (accessor:68) - Creating a new model access point for provider com.plexapp.agents.thetvdb in namespace 'metadata'
2018-07-04 13:46:19,612 (7f0ebb6b6740) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
2018-07-04 13:46:19,628 (7f0e937fe700) : DEBUG (services:265) - Plug-in is not daemonized - loading services from system
2018-07-04 13:46:19,628 (7f0ebb6b6740) : DEBUG (runtime:1117) - Created a thread named 'load_all_services'
2018-07-04 13:46:19,629 (7f0e937fe700) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_'
2018-07-04 13:46:19,630 (7f0ebb6b6740) : DEBUG (runtime:1117) - Created a thread named 'get_server_info'
2018-07-04 13:46:19,630 (7f0e927fc700) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400'
2018-07-04 13:46:19,631 (7f0ebb6b6740) : DEBUG (core:150) - Finished starting framework core
2018-07-04 13:46:19,632 (7f0ebb6b6740) : DEBUG (core:560) - Loading plug-in code
2018-07-04 13:46:20,203 (7f0ebb6b6740) : DEBUG (core:566) - Finished loading plug-in code
2018-07-04 13:46:20,204 (7f0ebb6b6740) : DEBUG (agentkit:1115) - Creating new agent class called TVDBAgent
2018-07-04 13:46:20,205 (7f0ebb6b6740) : DEBUG (agentkit:933) - Updating agent information: [{'media_types': ['TV_Show'], 'accepts_from': None, 'fallback_agent': None, 'contributes_to': None, 'languages': ['en', 'fr', 'zh', 'sv', 'no', 'da', 'fi', 'nl', 'de', 'it', 'es', 'pl', 'hu', 'el', 'tr', 'ru', 'he', 'ja', 'pt', 'cs', 'ko', 'sl', 'hr'], 'persist_stored_files': True, 'version': 0, 'primary_provider': True, 'prefs': True, 'name': 'TheTVDB'}]
2018-07-04 13:46:20,206 (7f0ebb6b6740) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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__'
2018-07-04 13:46:20,210 (7f0e927fc700) : DEBUG (core:538) - Machine identifier is a6905c0131af1b709e488e0ff3e49de447fb743c
2018-07-04 13:46:20,210 (7f0e927fc700) : DEBUG (core:539) - Server version is 1.13.3.5223-cd1e0da1b
2018-07-04 13:46:20,284 (7f0e937fe700) : DEBUG (services:362) - Loaded services
2018-07-04 13:46:20,290 (7f0e92ffd700) : DEBUG (services:438) - No shared code to load
2018-07-04 13:46:20,292 (7f0ebb6b6740) : INFO (core:611) - Started plug-in
2018-07-04 13:46:20,292 (7f0ebb6b6740) : DEBUG (socketinterface:160) - Starting socket server
2018-07-04 13:46:20,293 (7f0ebb6b6740) : DEBUG (runtime:1117) - Created a thread named 'start'
2018-07-04 13:46:20,293 (7f0ebb6b6740) : INFO (socketinterface:184) - Socket server started on port 35313
2018-07-04 13:46:20,293 (7f0ebb6b6740) : INFO (pipeinterface:25) - Entering run loop
2018-07-04 13:46:20,294 (7f0ebb6b6740) : DEBUG (runtime:717) - Handling request GET /:/prefixes
2018-07-04 13:46:20,295 (7f0ebb6b6740) : DEBUG (runtime:814) - Found route matching /:/prefixes
2018-07-04 13:46:20,296 (7f0ebb6b6740) : DEBUG (runtime:924) - Response: [200] MediaContainer, 151 bytes
2018-07-04 13:46:20,358 (7f0e937fe700) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQoyNDM3OXM0CmRiaWRpMApzNwp2ZXJzaW9uczQ4CmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMjYyMTI2LzIwMTc%40bGFuZz1lbnMxMApwYXJlbnRHVUlEczUKMjM3OTZzOApwYXJlbnRJRHM3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZXM1MApjb20ucGxleGFwcC5hZ2VudHMudGhldHZkYjovLzI2MjEyNi8yMDE3Lzk%40bGFuZz1lbnM0Cmd1aWRzNgoyNjIxMjZzMgppZHIwCg__
2018-07-04 13:46:20,385 (7f0e937fe700) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQoyNDM3OXM0CmRiaWRpMApzNwp2ZXJzaW9uczQ4CmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMjYyMTI2LzIwMTc@bGFuZz1lbnMxMApwYXJlbnRHVUlEczUKMjM3OTZzOApwYXJlbnRJRHM3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZXM1MApjb20ucGxleGFwcC5hZ2VudHMudGhldHZkYjovLzI2MjEyNi8yMDE3Lzk@bGFuZz1lbnM0Cmd1aWRzNgoyNjIxMjZzMgppZHIwCg__
2018-07-04 13:46:20,386 (7f0e937fe700) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.thetvdb://262126/2017/9?lang=en
2018-07-04 13:46:20,387 (7f0e937fe700) : DEBUG (model:234) - Deserializing from /var/lib/plex/Plex Media Server/Metadata/TV Shows/e/747a646099a45bab9081223e9137344132c28e1.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
2018-07-04 13:46:20,393 (7f0e937fe700) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/library/metadata/24379/tree'
2018-07-04 13:46:20,401 (7f0e937fe700) : INFO (__init__:785) - def update()
2018-07-04 13:46:20,401 (7f0e937fe700) : DEBUG (networking:166) - Requesting 'https://tvdb2.plex.tv/login'
2018-07-04 13:46:20,478 (7f0e937fe700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/262126?lang=en' from the HTTP cache
2018-07-04 13:46:20,482 (7f0e937fe700) : DEBUG (networking:161) - Fetching 'http://127.0.0.1:32400/services/tmdb?uri=%2Ffind%2F262126%3Fexternal_source%3Dtvdb_id' from the HTTP cache
2018-07-04 13:46:20,485 (7f0e937fe700) : DEBUG (networking:166) - Requesting 'https://tvdb2.plex.tv/series/262126/actors'
2018-07-04 13:46:20,734 (7f0e937fe700) : ERROR (networking:219) - Error opening URL 'https://tvdb2.plex.tv/series/262126/actors'
2018-07-04 13:46:20,735 (7f0e937fe700) : INFO (__init__:162) - HTTPError 404:
2018-07-04 13:46:20,735 (7f0e937fe700) : INFO (__init__:1111) - Bad actor data, no update for TVDB id: 262126
2018-07-04 13:46:20,736 (7f0e937fe700) : DEBUG (preferences:258) - Loaded preferences from DefaultPrefs.json
2018-07-04 13:46:20,737 (7f0e937fe700) : DEBUG (preferences:178) - Loaded the user preferences for com.plexapp.agents.thetvdb
2018-07-04 13:46:20,742 (7f0e937fe700) : DEBUG (networking:166) - Requesting 'https://meta.plex.tv/tv_e/262126/bbc+comedy/-1'
2018-07-04 13:46:20,873 (7f0e937fe700) : ERROR (networking:219) - Error opening URL 'https://meta.plex.tv/tv_e/262126/bbc+comedy/-1'
2018-07-04 13:46:20,875 (7f0e937fe700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/262126/episodes?page=1' from the HTTP cache
2018-07-04 13:46:20,879 (7f0e937fe700) : INFO (__init__:902) - Show ordering is: aired
2018-07-04 13:46:20,880 (7f0e937fe700) : INFO (__init__:930) - No media for season 2012 episode 1 - skipping population of episode data
2018-07-04 13:46:20,880 (7f0e937fe700) : INFO (__init__:930) - No media for season 2011 episode 1 - skipping population of episode data
2018-07-04 13:46:20,881 (7f0e937fe700) : INFO (__init__:930) - No media for season 2013 episode 1 - skipping population of episode data
2018-07-04 13:46:20,881 (7f0e937fe700) : INFO (__init__:930) - No media for season 2014 episode 1 - skipping population of episode data
2018-07-04 13:46:20,882 (7f0e937fe700) : INFO (__init__:930) - No media for season 2010 episode 1 - skipping population of episode data
2018-07-04 13:46:20,882 (7f0e937fe700) : INFO (__init__:930) - No media for season 2015 episode 1 - skipping population of episode data
2018-07-04 13:46:20,882 (7f0e937fe700) : INFO (__init__:930) - No media for season 1998 episode 1 - skipping population of episode data
2018-07-04 13:46:20,883 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 1 - skipping population of episode data
2018-07-04 13:46:20,883 (7f0e937fe700) : INFO (__init__:930) - No media for season 2009 episode 1 - skipping population of episode data
2018-07-04 13:46:20,883 (7f0e937fe700) : INFO (__init__:930) - No media for season 1995 episode 1 - skipping population of episode data
2018-07-04 13:46:20,884 (7f0e937fe700) : INFO (__init__:930) - No media for season 1961 episode 1 - skipping population of episode data
2018-07-04 13:46:20,884 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 1 - skipping population of episode data
2018-07-04 13:46:20,885 (7f0e937fe700) : INFO (__init__:930) - No media for season 2000 episode 1 - skipping population of episode data
2018-07-04 13:46:20,885 (7f0e937fe700) : INFO (__init__:930) - No media for season 2018 episode 1 - skipping population of episode data
2018-07-04 13:46:20,885 (7f0e937fe700) : INFO (__init__:930) - No media for season 1992 episode 1 - skipping population of episode data
2018-07-04 13:46:20,886 (7f0e937fe700) : INFO (__init__:930) - No media for season 2012 episode 2 - skipping population of episode data
2018-07-04 13:46:20,886 (7f0e937fe700) : INFO (__init__:930) - No media for season 2013 episode 2 - skipping population of episode data
2018-07-04 13:46:20,886 (7f0e937fe700) : INFO (__init__:930) - No media for season 2015 episode 2 - skipping population of episode data
2018-07-04 13:46:20,887 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 2 - skipping population of episode data
2018-07-04 13:46:20,887 (7f0e937fe700) : INFO (__init__:930) - No media for season 2011 episode 2 - skipping population of episode data
2018-07-04 13:46:20,887 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 2 - skipping population of episode data
2018-07-04 13:46:20,888 (7f0e937fe700) : INFO (__init__:930) - No media for season 2014 episode 2 - skipping population of episode data
2018-07-04 13:46:20,888 (7f0e937fe700) : INFO (__init__:930) - No media for season 2018 episode 2 - skipping population of episode data
2018-07-04 13:46:20,888 (7f0e937fe700) : INFO (__init__:930) - No media for season 2015 episode 3 - skipping population of episode data
2018-07-04 13:46:20,889 (7f0e937fe700) : INFO (__init__:930) - No media for season 2012 episode 3 - skipping population of episode data
2018-07-04 13:46:20,889 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 3 - skipping population of episode data
2018-07-04 13:46:20,890 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 3 - skipping population of episode data
2018-07-04 13:46:20,890 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 4 - skipping population of episode data
2018-07-04 13:46:20,890 (7f0e937fe700) : INFO (__init__:930) - No media for season 2015 episode 4 - skipping population of episode data
2018-07-04 13:46:20,891 (7f0e937fe700) : INFO (__init__:930) - No media for season 2012 episode 4 - skipping population of episode data
2018-07-04 13:46:20,891 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 4 - skipping population of episode data
2018-07-04 13:46:20,891 (7f0e937fe700) : INFO (__init__:930) - No media for season 2013 episode 4 - skipping population of episode data
2018-07-04 13:46:20,892 (7f0e937fe700) : INFO (__init__:930) - No media for season 2015 episode 5 - skipping population of episode data
2018-07-04 13:46:20,892 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 5 - skipping population of episode data
2018-07-04 13:46:20,892 (7f0e937fe700) : INFO (__init__:930) - No media for season 2012 episode 5 - skipping population of episode data
2018-07-04 13:46:20,892 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 5 - skipping population of episode data
2018-07-04 13:46:20,893 (7f0e937fe700) : INFO (__init__:930) - No media for season 2015 episode 6 - skipping population of episode data
2018-07-04 13:46:20,893 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 6 - skipping population of episode data
2018-07-04 13:46:20,893 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 6 - skipping population of episode data
2018-07-04 13:46:20,893 (7f0e937fe700) : INFO (__init__:930) - No media for season 2015 episode 7 - skipping population of episode data
2018-07-04 13:46:20,893 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 7 - skipping population of episode data
2018-07-04 13:46:20,893 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 7 - skipping population of episode data
2018-07-04 13:46:20,894 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 8 - skipping population of episode data
2018-07-04 13:46:20,894 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 8 - skipping population of episode data
2018-07-04 13:46:20,894 (7f0e937fe700) : INFO (__init__:930) - No media for season 2015 episode 8 - skipping population of episode data
2018-07-04 13:46:20,894 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 9 - skipping population of episode data
2018-07-04 13:46:20,894 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 10 - skipping population of episode data
2018-07-04 13:46:20,895 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 10 - skipping population of episode data
2018-07-04 13:46:20,895 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 11 - skipping population of episode data
2018-07-04 13:46:20,895 (7f0e937fe700) : INFO (__init__:930) - No media for season 2017 episode 11 - skipping population of episode data
2018-07-04 13:46:20,895 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 12 - skipping population of episode data
2018-07-04 13:46:20,895 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 13 - skipping population of episode data
2018-07-04 13:46:20,896 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 14 - skipping population of episode data
2018-07-04 13:46:20,896 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 15 - skipping population of episode data
2018-07-04 13:46:20,896 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 16 - skipping population of episode data
2018-07-04 13:46:20,896 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 17 - skipping population of episode data
2018-07-04 13:46:20,896 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 18 - skipping population of episode data
2018-07-04 13:46:20,897 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 19 - skipping population of episode data
2018-07-04 13:46:20,897 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 20 - skipping population of episode data
2018-07-04 13:46:20,897 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 21 - skipping population of episode data
2018-07-04 13:46:20,897 (7f0e937fe700) : INFO (__init__:930) - No media for season 2016 episode 22 - skipping population of episode data
2018-07-04 13:46:20,897 (7f0e937fe700) : INFO (__init__:930) - No media for season 2000 episode 99 - skipping population of episode data
2018-07-04 13:46:20,897 (7f0e937fe700) : DEBUG (threadkit:234) - Starting a parallel task set named UpdateEpisodes with 1 tasks
2018-07-04 13:46:20,900 (7f0e927fc700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6477880?lang=en' from the HTTP cache
2018-07-04 13:46:20,903 (7f0e927fc700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-07-04 13:46:20,904 (7f0e937fe700) : DEBUG (threadkit:244) - Parallel task set UpdateEpisodes ended
2018-07-04 13:46:20,905 (7f0e937fe700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/262126/images?lang=en' from the HTTP cache
2018-07-04 13:46:20,908 (7f0e937fe700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/262126/images/query?keyType=fanart&lang=en' from the HTTP cache
2018-07-04 13:46:20,910 (7f0e937fe700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/262126/images/query?keyType=poster&lang=en' from the HTTP cache
2018-07-04 13:46:20,912 (7f0e937fe700) : DEBUG (threadkit:234) - Starting a parallel task set named DownloadImages with 5 tasks
2018-07-04 13:46:20,913 (7f0e937fe700) : DEBUG (threadkit:244) - Parallel task set DownloadImages ended
2018-07-04 13:46:20,914 (7f0e937fe700) : INFO (__init__:1118) - Series Extra XML is empty - therefore, no season XML
2018-07-04 13:46:20,919 (7f0e937fe700) : DEBUG (model:229) - Serializing to /var/lib/plex/Plex Media Server/Metadata/TV Shows/e/747a646099a45bab9081223e9137344132c28e1.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
2018-07-04 13:46:20,921 (7f0e937fe700) : DEBUG (runtime:88) - Sending packed state data (583 bytes)
2018-07-04 13:46:20,921 (7f0e937fe700) : DEBUG (runtime:924) - Response: [200] str, 16 bytes
