TV Show metadata not downloading

server-unraid

#1

For the past month, I haven't been able to get metadata to download for TV Shows. I can't seem to figure out what is going on. After posting on Reddit, someone mentioned that on their Windows Server 2002 build, they had to get the security cert from tvdb.com and add it to their server for it to work. If that's what needs to happen here, I'm all ears, but I don't know how. If I Plex Dance the new episodes, nothing changes. If I dance with older episodes that already had Metadata, I lose the data. If I refresh metadata, nothing happens. I'm at my wit's end here. Any help is much appreciated.


#2

This problem is still ongoing. Is anyone able to help?

Edit to add: My agents are in the correct order, BTW. There’s something else going on here.


#3

I’m having the same problem here. I read the posts about updating the TVDB cert for Windows by my Plex install is CentOS, so I’m not sure that applies to me. I checked the com.plexapp.agents.thetvdb.log logs on my server and see the below logs and errors when I try and refresh the metadata for one of the tv show episodes. Any help would be greatly appreciated.

2018-03-25 16:06:08,826 (7f07e62b3700) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQoxOTc2MHM0CmRiaWRpMApzNwp2ZXJzaW9uczQ1CmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMzI4NTM0LzE%40bGFuZz1lbnMxMApwYXJlbnRHVUlEczUKMTk1NDhzOApwYXJlbnRJRHM3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZXM0Ngpjb20ucGxleGFwcC5hZ2VudHMudGhldHZkYjovLzc3OTE1LzEvMz9sYW5nPWVuczQKZ3VpZHM1Cjc3OTE1czIKaWRyMAo_
2018-03-25 16:06:08,832 (7f07e62b3700) : DEBUG (runtime:49) - Received packed state data (556 bytes)
2018-03-25 16:06:08,834 (7f07e62b3700) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQoxOTc2MHM0CmRiaWRpMApzNwp2ZXJzaW9uczQ1CmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMzI4NTM0LzE@bGFuZz1lbnMxMApwYXJlbnRHVUlEczUKMTk1NDhzOApwYXJlbnRJRHM3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZXM0Ngpjb20ucGxleGFwcC5hZ2VudHMudGhldHZkYjovLzc3OTE1LzEvMz9sYW5nPWVuczQKZ3VpZHM1Cjc3OTE1czIKaWRyMAo_
2018-03-25 16:06:08,835 (7f07e62b3700) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.thetvdb://77915/1/3?lang=en
2018-03-25 16:06:08,836 (7f07e62b3700) : DEBUG (model:234) - Deserializing from /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/7/6359b8a8fa0831c56686a5edbdf5beb4da0c1a6.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
2018-03-25 16:06:08,845 (7f07e62b3700) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/library/metadata/19760/tree
2018-03-25 16:06:08,855 (7f07e62b3700) : INFO (init:785) - def update()
2018-03-25 16:06:08,862 (7f07e62b3700) : DEBUG (networking:161) - Fetching ‘https://tvdb2.plex.tv/series/77915?lang=en’ from the HTTP cache
2018-03-25 16:06:08,875 (7f07e62b3700) : DEBUG (networking:161) - Fetching ‘http://127.0.0.1:32400/services/tmdb?uri=%2Ffind%2F77915%3Fexternal_source%3Dtvdb_id’ from the HTTP cache
2018-03-25 16:06:08,888 (7f07e62b3700) : DEBUG (networking:161) - Fetching ‘http://127.0.0.1:32400/services/tmdb?uri=%2Ftv%2F14293%2Frecommendations’ from the HTTP cache
2018-03-25 16:06:08,901 (7f07e62b3700) : DEBUG (networking:161) - Fetching ‘https://tvdb2.plex.tv/series/77915/actors’ from the HTTP cache
2018-03-25 16:06:08,911 (7f07e62b3700) : DEBUG (networking:166) - Requesting ‘https://meta.plex.tv/tv_e/77915/new+show/1984
2018-03-25 16:06:09,075 (7f07e62b3700) : ERROR (networking:219) - Error opening URL ‘https://meta.plex.tv/tv_e/77915/new+show/1984
2018-03-25 16:06:09,083 (7f07e62b3700) : DEBUG (networking:161) - Fetching ‘https://tvdb2.plex.tv/series/77915/episodes?page=1’ from the HTTP cache
2018-03-25 16:06:09,091 (7f07e62b3700) : INFO (init:902) - Show ordering is: aired
2018-03-25 16:06:09,092 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 1 - skipping population of episode data
2018-03-25 16:06:09,092 (7f07e62b3700) : INFO (init:930) - No media for season 0 episode 1 - skipping population of episode data
2018-03-25 16:06:09,093 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 2 - skipping population of episode data
2018-03-25 16:06:09,093 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 3 - skipping population of episode data
2018-03-25 16:06:09,093 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 5 - skipping population of episode data
2018-03-25 16:06:09,094 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 6 - skipping population of episode data
2018-03-25 16:06:09,094 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 7 - skipping population of episode data
2018-03-25 16:06:09,095 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 8 - skipping population of episode data
2018-03-25 16:06:09,095 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 9 - skipping population of episode data
2018-03-25 16:06:09,095 (7f07e62b3700) : DEBUG (threadkit:234) - Starting a parallel task set named UpdateEpisodes with 1 tasks
2018-03-25 16:06:09,102 (7f07e58ef700) : DEBUG (networking:161) - Fetching ‘https://tvdb2.plex.tv/episodes/5122957?lang=en’ from the HTTP cache
2018-03-25 16:06:09,108 (7f07e58ef700) : INFO (init:1025) - Season Extra XML is empty - therefore, no episode XML
2018-03-25 16:06:09,110 (7f07e62b3700) : DEBUG (threadkit:244) - Parallel task set UpdateEpisodes ended
2018-03-25 16:06:09,114 (7f07e62b3700) : DEBUG (networking:166) - Requesting ‘https://tvdb2.plex.tv/series/77915/images?lang=en
2018-03-25 16:06:09,540 (7f07e62b3700) : ERROR (networking:219) - Error opening URL ‘https://tvdb2.plex.tv/series/77915/images?lang=en
2018-03-25 16:06:09,540 (7f07e62b3700) : INFO (init:162) - HTTPError 404:
2018-03-25 16:06:09,541 (7f07e62b3700) : INFO (init:689) - Bad image type data for TVDB id: 77915
2018-03-25 16:06:09,543 (7f07e62b3700) : DEBUG (threadkit:234) - Starting a parallel task set named DownloadImages with 0 tasks
2018-03-25 16:06:09,544 (7f07e62b3700) : DEBUG (threadkit:244) - Parallel task set DownloadImages ended
2018-03-25 16:06:09,545 (7f07e62b3700) : INFO (init:1118) - Series Extra XML is empty - therefore, no season XML
2018-03-25 16:06:09,566 (7f07e62b3700) : DEBUG (model:229) - Serializing to /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/7/6359b8a8fa0831c56686a5edbdf5beb4da0c1a6.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
2018-03-25 16:06:09,571 (7f07e62b3700) : DEBUG (runtime:88) - Sending packed state data (583 bytes)
2018-03-25 16:06:09,571 (7f07e62b3700) : DEBUG (runtime:924) - Response: [200] str, 16 bytes