Unable to find client profile for device; platform=Tizen, platformVersion=4, device=18_KANTSU_UHD_BASIC, model=UN43NU6900

General Discussions
1

Keep erroring out in my log

TimeJan 31, 2021 12:38:34.764

LevelError

Thread0x7000078f3000

MessageUnable to find client profile for device; platform=Tizen, platformVersion=4, device=18_KANTSU_UHD_BASIC, model=UN43NU6900

2

Having the same/very similar problem:

Unable to find client profile for device; platform=Tizen, platformVersion=2.4, device=16_JAZZM_UHD, model=UA65KS8000

Iā€™m running my server within a docker container and tried copying the ā€˜Samsung Tizen.xmlā€™ to ā€˜Tizen.xmlā€™ and left the file contents the same - now the error has gone and replaced with ā€œ[Now] Profile is Samsung Tizenā€ and everything is working fine.

1 Like
3

Yeah, I dont know if the model of our tvā€™s support tizen. You have the 8000, and mine is the 6900

4

Seeing same thing on my Samsung TV with different platformVersion and device - running Plex on Synology

Unable to find client profile for device; platform=Tizen, platformVersion=5.5, device=20_NIKEM_QTV, model=QN55Q80TAFXZC

Running Plex for Samsung on the TV. Movie is Direct Streaming with no issues!

on Plex Server 1.22.3.4392

I believe the client profiles are used for DLNA clients since Plex Apps communicate directly with the Server. I am running the Plex App on Samsung and actually have DLNA turned off on the server. If I am correct - the Server sees the TV as a DLNA client and is looking for a profile to run against it and canā€™t find it. THis should not happen since we are not using DLNA with the Samsung TV. I could be wrong - but it does line up logically and explains why Plex plays fine on my TV even with this error

5

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