Plex on my tv - client profile error

Plex Players Smart TVs
1

Hi, I’m getting the following error when trying to play videos on my new Samsung TV:

[Req#d725] Unable to find client profile for device; platform=Tizen, platformVersion=8, device=24_PONTUSM_QD, model=TQ55S85DAEXXC

  • TV model: Samsung TQ55S85DAEXXC (Tizen 8, 2024)
  • Plex Server version: [escribe la versión que tienes]
  • Plex app version: latest from Samsung Store
  • Reproduction method: Playing from TV app directly (fails), works fine via web app.

It seems the new Tizen 8 models don’t have a defined client profile yet.
Please add support for these new devices.

1 Like
2

Can you please enable logging to your server in the TV app settings then reproduce the issue and get logs again

Smart tv logs <<— info on how to enable logging to server

3

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