Unable to find client profile for device; platform=Tizen, platformVersion=5,

Plex Media Server
,
1

Server Version#: Version 1.30.1.6562

all of a sudden i get this error erver 10 seconds

anybody as an idea?
as i understand these profiles ar not used anymore but why is ist filling up my logs with a mesage every 10seconds???

the media is plaing just fine on the samsung tv… why does tis error come up?

as q consequence i get the error :
Jan 19, 2023 15:46:23.825 [8384] INFO - Crash Uploader - Platform: Windows ServerUUID: bb6f80076fcd656d09afb4bcda160088873848be UserId: r@nadig.info Version: 1.30.1.6562-915986d62
Jan 19, 2023 15:46:23.825 [8328] ERROR - Too many crashdumps detected / retries disallowed!
Plex Media Server.log (9.6 MB)

2

Plex no longer uses profile files for Tizen based TV. The software still logs an error when the file is not found.

However, that is not the cause of any server crashes.

The 15,000+ decode errors are probably a larger concern:

Jan 20, 2023 08:04:06.036 [10156] ERROR - [Req#3b44b/Transcode/c8ac28bb-df3b-47d6-bb88-8216156be563/83dfc354-ffef-47f2-8ed1-80dad2e4c49a] [aac @ 03116e00] channel element 0.0 is not allocated
Jan 20, 2023 08:04:06.037 [10156] ERROR - [Req#3b44c/Transcode/c8ac28bb-df3b-47d6-bb88-8216156be563/83dfc354-ffef-47f2-8ed1-80dad2e4c49a] Error while decoding stream #0:1: Invalid data found when processing input

Also, your Nvidia drivers are out of date:
Jan 21, 2023 05:37:30.563 [10004] ERROR - [Req#9fbcd/Transcode] [FFMPEG] - The minimum required Nvidia driver for nvenc is 456.71 or newer

And you are running the 32-bit version of Plex Media Server:

Jan 20, 2023 08:04:06.042 [2860] INFO - Plex Media Server v1.30.1.6562-915986d62 - Microsoft PC x64 - build: windows-x86 windows - GMT 01:00
Jan 20, 2023 08:04:06.042 [2860] INFO - Windows version: 10.0 (Build 19044), language de-DE
Jan 20, 2023 08:04:06.042 [2860] INFO - 8 2933 MHz processor(s): Architecture=0, Level=6, Revision=7685 Processor Identifier=Intel64 Family 6 Model 30 Stepping 5, GenuineIntel

Suggestions

  1. Update your Nvidia drivers.

  2. Download and install the 64-bit version of Plex Media Server for Windows from plex.tv.
    https://www.plex.tv/media-server-downloads/#plex-media-server

  3. Reboot your server.

  4. If/when Plex Media Server crashes:
    a) Restart the server
    b) Wait 3 minutes for it to fully boot and the log files to capture everything
    c) Pull the log files and attach the entire ZIP file to the thread.


Regarding PMS 64-bit…

  1. It adds support for zero-copy transcoding with Nvidia GPUs. This improves transcoding performance. It lets Plex move less data between GPU RAM and system RAM when transcoding.

  2. It adds support for hardware accelerated tonemapping when transcoding HDR to SDR (if your Nvidia GPU supports decoding HEVC 10-bit video).

  3. The 64-bit installer will recognize the 32-bit installation and uninstall it first. This is the Plex program only (c:\program files.…). Your media and the Plex Data Folder are not touched.

  4. If you do fall back to the 32-bit version, you must manually uninstall the 64-bit version first. The 32-bit installer is not aware of the 64-bit installation.


Documentation: HDR to SDR Tone Mapping


Screenshot (1617)
Screenshot (1617)981×399 33.5 KB

3

Thank you for the quick help

4

Where can I check that I am Running a 32 or a 64-bit version of the PMS?

also

My Graphics card is a NVIDIA GeForce GTX 560 (PC is 12 yers old) i am afreid the higest dirver for this card is a 391.35 .

That would mean that transcoding never worked, right? I travel a lot and whatch my movies half way around the world and I never had problem to do so how is this possible? Or is this the reason of the 15.000+ decocde errors be even then what ever I choose would play?!?

If not, what could be the reason of the decode errors?

Thank for your advise