Server Version#: PlexMediaServer-1.22.2.4276-3cbd5e781-MyCloudPR4100_OS5
Player Version#:
All- I keep receving this error that floods my server logs and eventually leads to a playback error. The odd thing is the video stops playback, but the audio continues until I acknowledge the error. After acknowledging the error I lose connection to my Media Server. please help, this is happening too frequently and across multiple playback devices.
MyCloudPR4100—Plex Media Server Logs
Unable to find client profile for device; platform=Tizen, platformVersion=5, device=19_MUSEM_QTV, model=QN65Q6DRAFXZA
Similar issue - but only seeing the client profile error
Unable to find client profile for device; platform=Tizen, platformVersion=5.5, device=20_NIKEM_QTV, model=QN55Q80TAFXZC
on a slightly newer servers version 1.22.3.4392
Can’t say whether i had the issue in the past - everything appears to be working fine otherwise and only looked at the Console as I was scanning through all the tabs to see if there were any updates.
I believe the Client Profiles are only used when a client communicates directly with Plex (like when I use a WDTV device). Plex Apps communicate directly with the server - since Samsung uses a Plex App, this error may be incorrectly presented - Plex may be looking for a Tizen DLNA client which is not needed! I also have DLNA turned off and still getting the error!
hello, I’m curious if you’ve ever found a solution to this. I have two Tizen TV’s in my home, one a 2018 and the other a 2020 and this output is contant throughout all my logs
I get this msg about every 10 seconds:
ERROR - Unable to find client profile for device; platform=Tizen, platformVersion=5.5, device=20_NIKEL_UHD, model=UA43TU8500SXNZ
I have the same error in the server logs:
Unable to find client profile for device; platform = Tizen, platformVersion = 5, device = 19_MUSEM_QTV, model = QN65Q7DRAFXZA
I wouldn’t care if there were no playback errors from time to time. “An unknown error has occurred”, the video stops and the audio continues to play in the background until I press OK button in the TV error message. Then the Plex app loses its connection to the server and only killing the app and restarting it helps.
This happens regardless of the media being played.
On average, once in an hour of playback.
I have now turned on logging in Smart TV to log back to the server, hoping to find something there.
Update :
Happened soon after posting.
Here’s what I see in the PMS log around that time:
I am also having the same error, all seemed to be working fine yesterday. Did the latest update this morning, and while streaming to Samsung Q65Q80R TV, would lag out and would have to restart app.
My error message is basically the same - have posted below the errors before the TV stream stops, and then errors after the playback error.
Error every 10 seconds:
Unable to find client profile for device; platform=Tizen, platformVersion=5, device=19_MUSEM_QTV, model=QA65Q80RAKXXA
Error once stream stops on TV:
Failed to stream media, client probably disconnected after 2882404352 bytes: 10054 - An existing connection was forcibly closed by the remote host
After troubleshooting some performance issues on my Samsung smart TV, I noticed these log entries as well. I’d love to know what to do to address them. Is it because the config file is samsung-tizen, but the server is looking for tizen?
I just noticed this as well! It seems the Plex app on my new TV can direct-play things that it supports just fine, but it just refused to load anything that required transcoding (FLAC audio files, ripped blu-rays with PCM audio). After optimizing the problem video files, they would play, but there’s no option to do that with music.
After checking the logs, I found the same error message. I did a bit of digging about profiles and found a profile called Samsung Tizen.xml. For me (running in TrueNAS jail) the built-in profiles are located at /usr/local/share/plexmediaserver/Resources/Profiles/ but your mileage may vary. I made a new directory under Plex Media Server (where metadata and whatnot are stored) called Profiles and copied the Samsung Tizen.xml but renamed it just Tizen.xml. And?
Well, it doesn’t show the error anymore and says it’s correctly loading the Tizen profile but music transcoding is still not working But that’s still progress maybe?
Hey. I tried what you said with the xml file and had no luck. Still having the error.
I have now a brand new server with everything new and fresh install- tried streaming again to samsung tizen TV. Same error every 10 seconds and after a while it closes.
Really wish we could have a dev come help us! Thanks
One more thing, just tried several different movies. On some it creates the error, and some others it does not. Could it be the codec? The movie having the error is a 4k EAC3. Now playing much higher quality dolby atmos 4k 10 bit and it’s fine no errors…
It’s definitely a codec thing. I should have mentioned that things that play natively (direct play supported) work fine. It’s only when something (music, movie audio, etc, that isn’t direct play supported) that I get issues. Same behavior on a Windows PMS as well as my server.
For music, MP3s play fine, but FLACs won’t. For movies, ones with PCM audio won’t play, but once I “optimize” it (which will change the audio to something more TV friendly or something), that version will play fine.
So for movies/tv that wont play the “optimize” is a workaround, but I ant get music playing without re-ripping it all as MP3… Would really like some dev help…
Okay Cheatoman, going to try solve this. I have an Nvidia Shield as well. I streamed the same problematic movie to the shield - works perfectly no error messages. Tried a few of the other problem ones, no issues.
Narrowing it down from logic, it seems it is the transcoding process from the plex server to the Tizen Samsung. Perhaps transcoding certain codecs.
I am going to start changing transcoding settings and hopefully it will make a difference somewhere.
What does concern me is for years using the same Samsung tv I never had this issue, and I used all sorts of file formats both video and audio. Something changed over the last one or 2 updates (something on the samsung tv app maybe? )
Okay I think I may have figured it out. ( I think)
There is actually a few people with the same issue on the whole forum just with different thread headings.
Samsung TV:
XML Error
Console log has every 10 seconds an error cannot find client profile.
After a while, (every hour?) media will have a playback error and you have to restart plex app.
This is with setting “Direct Play” selected. This means no transcoding by server (? I think?)
Changed under Settings → Video → Direct Play onto OFF (unchecked)
No more errors, but the console log shows the server is transcoding the file to be able to play on the tv (again, I think?)
When I stream to the Nvidia Shield, no issues.
This only started happening on last update (either the last samsung tv plex app update or server update)
I fortunately have a monster Intel Xeon processor to help with transcoding across my network. Can any others try my method and let me know if there is errors?
I do think Direct Play is the best though, transcoding, will that make it just a “playable” file on the tv, instead of receiving the true quality?
Will keep scouring the other threads to see if the Devs have a better solution.
I also think this is a great learning curve for someone who just used plex as a “player”
after this error starts to occur on the console log, I receive a playback error and video playback stops. then it seems that my whole media server disconnects for <1min from the network.
But that’s still progress maybe?