Server Version#: 1.20.0.3133
Player Version#: 5.1.2
Some shows or movies jitters juste a bit when direct played or streamed. Enough to see that it is not fluid as it should be. Don’t see this on the Xbox one or Android client. If I force transcoding or disable direct play and direct stream, the playback is fine.
I see this error in the logs when staring the playback
Unable to find client profile for device; platform=Tizen, platformVersion=4, device=18_KANTME_UHD_BASIC, model=UN55NU7100
Thanks,
i get this these symptoms as well with my Samsung. I think it’s been happening for ages, periodically I turn direct stream and direct play back on to see if it works now but it usually fails at some point during the first show I play.
the error shows up every few seconds in the logs not sure if it’s related but I can’t see anything else significant
Still present on version 5.2.1.
samsung-app-log.txt (92.5 KB)
Any update on this issue?
I have the same problem with my UE55KS8000 (2016). PMS running on synology NAS (Server Version#: 1.21.1.3830).
Dec 30, 2020 23:19:10.981 [0x7f0253159700] DEBUG - [Now] Device is Tizen (TV 2016).
Dec 30, 2020 23:19:10.982 [0x7f0253159700] ERROR - Unable to find client profile for device; platform=Tizen, platformVersion=2.4, device=16_JAZZM_UHD, model=UE55KS8000
What is strange is that earlier at some point it was able the get the profile…
Dec 30, 2020 20:40:14.759 [0x7f053540d700] DEBUG - [Now] Device is Tizen (TV 2016).
Dec 30, 2020 20:40:14.762 [0x7f053540d700] DEBUG - [Now] Profile is Samsung Tizen
No idea why.
Is this still an issue on 5.6.1? If so, can you send me a clip to test with? The logs aren’t showing anything useful that might point to the problem.
@sLumpy It is still an issue. I will try to send you a clip to test.
@sLumpy sorry for the delay. Here is a 20 seconds clip.sample-20.zip (21.3 MB)
@sLumpy, does the clip was helpful?
@sLumpy, any updates on this issue?
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
