Unable to install Plex media server

Plex Media Server Desktops & Laptops
1

My windows 10 machine has had Plex Media server completely uninstalled from it. All registry keys have been removed. The Appdata local folder has also been removed. Now when I try install the Plex Media server from scratch. It errors out with the following error. My searches for the forum lead to the answer to us Microsoft’s fixit program which is no longer available for windows 10. Any help would be greatly appreciated. Thanks

[3CE8:4DCC][2020-08-28T13:24:50]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache{ED54B00E-46E5-42F2-9590-7727CCE52133}v1.20.1252\pms.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” OEM="" NOLAUNCH="" INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server” WINDOWSTYPE=“Client”’
[3CE8:4DCC][2020-08-28T13:24:55]e000: Error 0x80070643: Failed to install MSI package.
[3CE8:4DCC][2020-08-28T13:24:55]e000: Error 0x80070643: Failed to execute MSI package.
[4BD0:4CB8][2020-08-28T13:24:55]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4BD0:4CB8][2020-08-28T13:24:55]i319: Applied execute package: pms, result: 0x80070643, restart: None
[4BD0:4CB8][2020-08-28T13:24:55]e000: Error 0x80070643: Failed to execute MSI package.

3

Did you use an “uninstaller” software to remove Plex server?

4

No joy. The hashes matched up and sfc did find some issues and it corrected them but I tried the install after the reboot and got the following errors.

b5de1a1d-c377-415c-8d61-6513b39c0b0a}\pms.exe’
[076C:40B4][2020-08-28T22:36:11]i320: Registering bundle dependency provider: {b5de1a1d-c377-415c-8d61-6513b39c0b0a}, version: 1.20.1.3252
[076C:40B4][2020-08-28T22:36:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{b5de1a1d-c377-415c-8d61-6513b39c0b0a}, resume: Active, restart initiated: No, disable resume: No
[076C:298C][2020-08-28T22:36:11]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe.
[076C:298C][2020-08-28T22:36:12]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache{ED54B00E-46E5-42F2-9590-7727CCE52133}v1.20.1252\pms.msi.
[076C:40B4][2020-08-28T22:36:12]i323: Registering package dependency provider: {4AE34600-E4A1-4025-831A-F95EA1EF0FC2}, version: 1.20.1252, package: pmsshutdown
[076C:40B4][2020-08-28T22:36:12]i325: Registering dependency: {b5de1a1d-c377-415c-8d61-6513b39c0b0a} on package provider: {4AE34600-E4A1-4025-831A-F95EA1EF0FC2}, package: pmsshutdown
[076C:40B4][2020-08-28T22:36:12]i301: Applying execute package: vcredist, action: Install, path: C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe, arguments: ‘“C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe” /install /quiet /norestart’
[4220:4228][2020-08-28T22:36:13]i319: Applied execute package: vcredist, result: 0x0, restart: None
[076C:40B4][2020-08-28T22:36:13]i323: Registering package dependency provider: {ED54B00E-46E5-42F2-9590-7727CCE52133}, version: 1.20.1252, package: pms
[076C:40B4][2020-08-28T22:36:13]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache{ED54B00E-46E5-42F2-9590-7727CCE52133}v1.20.1252\pms.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” OEM="" NOLAUNCH="" INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server” WINDOWSTYPE=“Client”’
[076C:40B4][2020-08-28T22:37:37]e000: Error 0x80070643: Failed to install MSI package.
[076C:40B4][2020-08-28T22:37:37]e000: Error 0x80070643: Failed to execute MSI package.
[4220:4228][2020-08-28T22:37:37]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4220:4228][2020-08-28T22:37:37]i319: Applied execute package: pms, result: 0x80070643, restart: None
[4220:4228][2020-08-28T22:37:37]e000: Error 0x80070643: Failed to execute MSI package.
[076C:40B4][2020-08-28T22:37:37]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[4220:4228][2020-08-28T22:37:37]i319: Applied rollback package: pms, result: 0x0, restart: None

5

Yes revo was used after plex’s own uninstaller failed to uninstall.

7

I did all those steps and the install still failed. Here are the logs.

[4FE8:4FEC][2020-08-29T17:28:54]i000: Caching bundle from: ‘C:\Users<User>\AppData\Local\Temp{6D27E5A9-5F14-40A6-8C77-98EA4589EB3E}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{b5de1a1d-c377-415c-8d61-6513b39c0b0a}\pms.exe’
[4FE8:4FEC][2020-08-29T17:28:54]i320: Registering bundle dependency provider: {b5de1a1d-c377-415c-8d61-6513b39c0b0a}, version: 1.20.1.3252
[4FE8:4FEC][2020-08-29T17:28:54]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{b5de1a1d-c377-415c-8d61-6513b39c0b0a}, resume: Active, restart initiated: No, disable resume: No
[4FE8:4A20][2020-08-29T17:28:54]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe.
[4FE8:4A20][2020-08-29T17:28:55]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache{ED54B00E-46E5-42F2-9590-7727CCE52133}v1.20.1252\pms.msi.
[4FE8:4FEC][2020-08-29T17:28:55]i323: Registering package dependency provider: {4AE34600-E4A1-4025-831A-F95EA1EF0FC2}, version: 1.20.1252, package: pmsshutdown
[4FE8:4FEC][2020-08-29T17:28:55]i325: Registering dependency: {b5de1a1d-c377-415c-8d61-6513b39c0b0a} on package provider: {4AE34600-E4A1-4025-831A-F95EA1EF0FC2}, package: pmsshutdown
[4FE8:4FEC][2020-08-29T17:28:55]i301: Applying execute package: vcredist, action: Install, path: C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe, arguments: ‘“C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe” /install /quiet /norestart’
[4CBC:4CC0][2020-08-29T17:28:57]i319: Applied execute package: vcredist, result: 0x0, restart: None
[4FE8:4FEC][2020-08-29T17:28:57]i323: Registering package dependency provider: {ED54B00E-46E5-42F2-9590-7727CCE52133}, version: 1.20.1252, package: pms
[4FE8:4FEC][2020-08-29T17:28:57]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache{ED54B00E-46E5-42F2-9590-7727CCE52133}v1.20.1252\pms.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” OEM="" NOLAUNCH="" INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server” WINDOWSTYPE=“Client”’
[4FE8:4FEC][2020-08-29T17:29:06]e000: Error 0x80070643: Failed to install MSI package.
[4FE8:4FEC][2020-08-29T17:29:06]e000: Error 0x80070643: Failed to execute MSI package.
[4CBC:4CC0][2020-08-29T17:29:06]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4CBC:4CC0][2020-08-29T17:29:06]i319: Applied execute package: pms, result: 0x80070643, restart: None
[4CBC:4CC0][2020-08-29T17:29:06]e000: Error 0x80070643: Failed to execute MSI package.
[4FE8:4FEC][2020-08-29T17:29:06]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[4CBC:4CC0][2020-08-29T17:29:06]i319: Applied rollback package: pms, result: 0x0, restart: None
[4FE8:4FEC][2020-08-29T17:29:06]i329: Removed package dependency provider: {ED54B00E-46E5-42F2-9590-7727CCE52133}, package: pms
[4FE8:4FEC][2020-08-29T17:29:06]i326: Removed dependency: {b5de1a1d-c377-415c-8d61-6513b39c0b0a} on package provider: {4AE34600-E4A1-4025-831A-F95EA1EF0FC2}, package pmsshutdown
[4FE8:4FEC][2020-08-29T17:29:06]i329: Removed package dependency provider: {4AE34600-E4A1-4025-831A-F95EA1EF0FC2}, package: pmsshutdown
[4FE8:4FEC][2020-08-29T17:29:06]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{b5de1a1d-c377-415c-8d61-6513b39c0b0a}, resume: None, restart: None, disable resume: No

9

Where is the documentation on this?

11

See PMS-SHUTDOWN.MSI Error / FIXED!

as well as https://support.plex.tv/articles/202967086-windows-errors-trying-to-upgrade-install-or-uninstall-plex-media-server/

12

Yeah I just found those threads after @trumpy81 helped me. Thanks the final solution was to remove a leftover registry entry.

13

Thanks for all your help.

14

Can you please shared some details on how you fixed it?
PMS_SHUTDOWN.MSI Solution is too vague for me.

15

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