Server Version#: deleted
Player Version#: deleted
Hello I have deleted all files from Plex after several errors and inability to update or uninstall Plex. This is an ongoing problem that comes about every few months or so and is nearly impossible to fix. Last time I was able to delete every Plex file and reinstall Plex. This time that did not work. I am still getting the same error. Also, I tried the Microsoft Fixit tool, restarts etc and that never works its the same windows error 0x80070643 Fatal Error.
Here is the log file
[3F34:3C9C][2019-06-19T06:42:36]i001: Burn v3.11.1.2318, Windows v10.0 (Build 17134: Service Pack 0), path: C:\WINDOWS\Temp{F277B9E1-AF51-4AA2-93CC-CE2F3B41871B}.cr\PlexMediaServer-1.16.0.1226-7eb2c8f6f-x86.exe
[3F34:3C9C][2019-06-19T06:42:36]i000: Initializing string variable ‘OEM’ to value ‘’
[3F34:3C9C][2019-06-19T06:42:36]i000: Initializing string variable ‘NOLAUNCH’ to value ‘’
[3F34:3C9C][2019-06-19T06:42:36]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’
[3F34:3C9C][2019-06-19T06:42:36]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’
[3F34:3C9C][2019-06-19T06:42:36]i009: Command Line: ‘-burn.clean.room=D:\PlexMediaServer-1.16.0.1226-7eb2c8f6f-x86.exe -burn.filehandle.attached=592 -burn.filehandle.self=600’
[3F34:3C9C][2019-06-19T06:42:36]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘D:\PlexMediaServer-1.16.0.1226-7eb2c8f6f-x86.exe’
[3F34:3C9C][2019-06-19T06:42:36]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘D:’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Greg\AppData\Local\Temp\Plex Media Server_20190619064237.log’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’
[3F34:3C1C][2019-06-19T06:42:37]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[3F34:3C1C][2019-06-19T06:42:37]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.16.0.1226’
[3F34:3C9C][2019-06-19T06:42:37]i100: Detect begin, 16 packages
[3F34:3C9C][2019-06-19T06:42:37]i000: Registry value not found. Key = ‘Software\Plex, Inc.\Plex Media Server’, Value = ‘InstallFolder’
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘PreviousInstallFolder’ to value ‘C:\Program Files (x86)\Plex\Plex Media Server’
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘PreviousInstallFolder’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i000: Directory search: wdsFAB266B3D45CA23F1A14FCDDA47E4C59, did not find path: C:\Program Files (x86)\Plex\Plex Media Server, reason: 0x80070003
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:37]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’6.3.1.14’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WinRegReleaseID’ to value ‘1803’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘17134’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WinRegEditionID’ to value ‘Core’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Home’
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’
[3F34:3C9C][2019-06-19T06:42:37]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86
[3F34:3C9C][2019-06-19T06:42:37]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘17134’
[3F34:3C9C][2019-06-19T06:42:37]i102: Detected related bundle: {2da13fc5-0573-4a2a-91ae-139628c683a1}, type: Upgrade, scope: PerMachine, version: 1.15.4.994, operation: MajorUpgrade
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i103: Detected related package: {1EEC6671-B6AD-4725-AEBB-946E9B9083CB}, scope: PerMachine, version: 1.15.994.0, language: 0 operation: MajorUpgrade
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: pmsshutdown, state: Absent, cached: None
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: vcredist, state: Absent, cached: Complete
[3F34:3C9C][2019-06-19T06:42:37]i101: Detected package: pms, state: Absent, cached: Complete
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:37]i199: Detect complete, result: 0x0
[3F34:3C1C][2019-06-19T06:42:38]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[3F34:3C9C][2019-06-19T06:42:38]i200: Plan begin, 16 packages, action: Install
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607
[3F34:3C9C][2019-06-19T06:42:38]i000: Setting string variable ‘WixBundleRollbackLog_pmsshutdown’ to value ‘C:\Users\Greg\AppData\Local\Temp\Plex Media Server_20190619064237_000_pmsshutdown_rollback.log’
[3F34:3C9C][2019-06-19T06:42:38]i000: Setting string variable ‘WixBundleLog_pmsshutdown’ to value ‘C:\Users\Greg\AppData\Local\Temp\Plex Media Server_20190619064237_000_pmsshutdown.log’
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘Bad_VCRedist’ evaluates to false.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[3F34:3C9C][2019-06-19T06:42:38]i052: Condition ‘NOT Bad_VCRedist’ evaluates to true.
[3F34:3C9C][2019-06-19T06:42:38]w321: Skipping dependency registration on package with no dependency providers: vcredist
[3F34:3C9C][2019-06-19T06:42:38]i000: Setting string variable ‘WixBundleLog_vcredist’ to value ‘C:\Users\Greg\AppData\Local\Temp\Plex Media Server_20190619064237_001_vcredist.log’
[3F34:3C9C][2019-06-19T06:42:38]i000: Setting string variable ‘WixBundleRollbackLog_pms’ to value ‘C:\Users\Greg\AppData\Local\Temp\Plex Media Server_20190619064237_002_pms_rollback.log’
[3F34:3C9C][2019-06-19T06:42:38]i000: Setting string variable ‘WixBundleLog_pms’ to value ‘C:\Users\Greg\AppData\Local\Temp\Plex Media Server_20190619064237_002_pms.log’
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: pmsshutdown, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[3F34:3C9C][2019-06-19T06:42:38]i207: Planned related bundle: {2da13fc5-0573-4a2a-91ae-139628c683a1}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[3F34:3C9C][2019-06-19T06:42:38]i299: Plan complete, result: 0x0
[3F34:3C9C][2019-06-19T06:42:38]i300: Apply begin
[3F34:3C9C][2019-06-19T06:42:38]i010: Launching elevated engine process.
[3F34:3C9C][2019-06-19T06:42:38]i011: Launched elevated engine process.
[3F34:3C9C][2019-06-19T06:42:38]i012: Connected to elevated engine.
[13F4:25C0][2019-06-19T06:42:38]i358: Pausing automatic updates.
[13F4:25C0][2019-06-19T06:42:38]i359: Paused automatic updates.
[13F4:25C0][2019-06-19T06:42:38]i360: Creating a system restore point.
[13F4:25C0][2019-06-19T06:42:49]i361: Created a system restore point.
[13F4:25C0][2019-06-19T06:42:49]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{3185722c-8e5f-42f5-a135-7bc633e77ee4}, options: 0x7, disable resume: No
[13F4:25C0][2019-06-19T06:42:49]i000: Caching bundle from: ‘C:\WINDOWS\Temp{0EE2D2F9-D735-4B94-A317-EB16583274F7}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{3185722c-8e5f-42f5-a135-7bc633e77ee4}\pms.exe’
[13F4:25C0][2019-06-19T06:42:49]i320: Registering bundle dependency provider: {3185722c-8e5f-42f5-a135-7bc633e77ee4}, version: 1.16.0.1226
[13F4:25C0][2019-06-19T06:42:49]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{3185722c-8e5f-42f5-a135-7bc633e77ee4}, resume: Active, restart initiated: No, disable resume: No
[13F4:416C][2019-06-19T06:42:50]i305: Verified acquired payload: pmsshutdown at path: C:\ProgramData\Package Cache.unverified\pmsshutdown, moving to: C:\ProgramData\Package Cache{C3FA8D60-EF35-4946-944D-91CD68AFA109}v1.16.1226\pms-shutdown.msi.
[13F4:416C][2019-06-19T06:42:50]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\BE2B49C11BDA2B5705E6A6C13C35D246EA5AD0F9\vcredist_x86.exe.
[13F4:416C][2019-06-19T06:42:50]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache{017EC936-F40B-46B4-B4F3-780FA47060B3}v1.16.1226\pms.msi.
[13F4:25C0][2019-06-19T06:42:50]i323: Registering package dependency provider: {C3FA8D60-EF35-4946-944D-91CD68AFA109}, version: 1.16.1226, package: pmsshutdown
[13F4:25C0][2019-06-19T06:42:50]i301: Applying execute package: pmsshutdown, action: Install, path: C:\ProgramData\Package Cache{C3FA8D60-EF35-4946-944D-91CD68AFA109}v1.16.1226\pms-shutdown.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”’
[13F4:25C0][2019-06-19T06:42:50]e000: Error 0x80070643: Failed to install MSI package.
[13F4:25C0][2019-06-19T06:42:50]e000: Error 0x80070643: Failed to execute MSI package.
[3F34:3C9C][2019-06-19T06:42:50]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3F34:3C9C][2019-06-19T06:42:50]i319: Applied execute package: pmsshutdown, result: 0x80070643, restart: None
[3F34:3C9C][2019-06-19T06:42:50]e000: Error 0x80070643: Failed to execute MSI package.
[13F4:25C0][2019-06-19T06:42:50]i318: Skipped rollback of package: pmsshutdown, action: Uninstall, already: Absent
[3F34:3C9C][2019-06-19T06:42:50]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None
[13F4:25C0][2019-06-19T06:42:50]i329: Removed package dependency provider: {C3FA8D60-EF35-4946-944D-91CD68AFA109}, package: pmsshutdown
[13F4:25C0][2019-06-19T06:42:50]i351: Removing cached package: pmsshutdown, from path: C:\ProgramData\Package Cache{C3FA8D60-EF35-4946-944D-91CD68AFA109}v1.16.1226
[13F4:25C0][2019-06-19T06:42:50]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{3185722c-8e5f-42f5-a135-7bc633e77ee4}, resume: None, restart: None, disable resume: No
[13F4:25C0][2019-06-19T06:42:50]i330: Removed bundle dependency provider: {3185722c-8e5f-42f5-a135-7bc633e77ee4}
[13F4:25C0][2019-06-19T06:42:50]i352: Removing cached bundle: {3185722c-8e5f-42f5-a135-7bc633e77ee4}, from path: C:\ProgramData\Package Cache{3185722c-8e5f-42f5-a135-7bc633e77ee4}
[13F4:25C0][2019-06-19T06:42:50]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{3185722c-8e5f-42f5-a135-7bc633e77ee4}, resume: None, restart initiated: No, disable resume: No
[3F34:3C9C][2019-06-19T06:42:50]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
Have you used any ‘Registry cleaners’ or ‘Uninstaller’ software?
Are you accessing your server using Remote Desktop?
Have you seen [Windows] - Using the Microsoft Windows Troubleshooter FixIt for problems that block installing / removing Plex Media Server ?
(shorter writeup: pms-shutdown.msi missing? )
No I don’t use any registry cleaners other than what basic Windows comes with. No added cleaning software
Greg Graves
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