Unable to match ANY film added using all agents

General Discussions
13

@trumpy81 said:
From your logs:

Nov 10, 2016 19:43:58.441 [12856] DEBUG - Checking by hash to see if we can find a match with fbfaabcf8741741ca9f0b24816ff7f9de85b5f66 (display offset: 0, not part -1)
Nov 10, 2016 19:43:58.441 [12856] DEBUG - We found a hash match for [G:\C&L's Films\Evan Almighty 2007\Evan Almighty (2007).mp4] which was [G:\C&L's Films\Evan Almighty 2007\Evan Almighty.mp4].
Nov 10, 2016 19:43:58.442 [12856] INFO - Part rename detected [G:\C&L's Films\Evan Almighty 2007\Evan Almighty.mp4] was renamed [G:\C&L's Films\Evan Almighty 2007\Evan Almighty (2007).mp4]
Nov 10, 2016 19:43:58.477 [12856] DEBUG - Updating media item 110304, size=1548579737, metadata_item_id=69479
Nov 10, 2016 19:43:58.572 [12856] DEBUG - Updating part with ID=111819 [G:\C&L's Films\Evan Almighty 2007\Evan Almighty.mp4]
Nov 10, 2016 19:43:58.573 [12856] DEBUG - Turbo analysis on modified item 110304 [G:\C&L's Films\Evan Almighty 2007\Evan Almighty.mp4]
Nov 10, 2016 19:43:58.650 [12856] DEBUG - Updating media item 110304, size=3097159474, metadata_item_id=69479
Nov 10, 2016 19:43:58.682 [12856] DEBUG - Updating part with ID=111819 [G:\C&L's Films\Evan Almighty 2007\Evan Almighty.mp4]

As you can see Plex is finding and matching the renamed file.

I have found a lot of errors in the com.plexapp.agents.imdb.log, but I am not sure what is causing it. That does seem to be why you are not getting metadata.

Would you follow this guide: https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches

Then Plex Dance one of your renamed files and let me know if you are able to get metadata, posters etc. for that file, thanks.

Also, you should remove all of the .gz files from your media folders, as they are simply taking up precious resources.

Right, so over the weekend I have managed to re-name all my films correctly and re-add them all. I have figured that every 24-48 hours I need to delete “com.plexapp.agents.imdb” or it will start playing up again.

Without wasting any more of your time which I do fully appreciate the time you have given to help by the way, I think my only other option will be to start a fresh Plex, possibly a fresh Windows (At some point). There is obviously some error or corrupt file within installation or registry.

Thank you for your help :slight_smile: