Unable to play ¿h264? in Samsung TV

Plex Players Smart TVs
1

Server Version#:Plex Media Server v1.18.0.1913
Player Version#:Plex for Samsung 4.5.1

Every time when I try to play a film in HDRip quaility, it always fail with a Transcoding error. In the log, this is what I can see:

WARN - [FFMPEG] - Error loading external lib: /config/Library/Application Support/Plex Media Server/Codecs/20fed83-2561-linux-x86_64/libmp3_decoder.so: failed to map segment from shared object
ERROR - [Transcoder] Unrecognized option ‘crf:0’.
ERROR - [Transcoder] Unrecognized option ‘crf:0’.

This is the media info:

<Media id="4269" videoProfile="advanced simple" audioChannels="6" audioCodec="ac3" bitrate="3587" container="mp4" duration="6003462" height="304" optimizedForStreaming="1" protocol="dash" videoCodec="h264" videoFrameRate="24p" videoResolution="SD" width="720" selected="1">
<Part id="4289" videoProfile="advanced simple" bitrate="3587" container="mp4" duration="6003462" height="304" optimizedForStreaming="1" protocol="dash" width="720" decision="transcode" selected="1">
<Stream bitrate="3139" codec="h264" displayTitle="SD (MPEG4)" frameRate="23.975999999999999" height="304" id="13657" streamType="1" width="720" decision="transcode" location="segments-video" />
<Stream bitrate="448" bitrateMode="cbr" channels="6" codec="ac3" displayTitle="Unknown (AC3 5.1)" id="13658" selected="1" streamType="2" decision="copy" location="segments-audio" />

Is it trying to transcode it? Why a direct play won’t work? It can handle movies with greater quality in direct play

I run my plex server in docker.
It happens me with every film in that format. If I play them in my computer with windows and the plex app, it plays with no problem.

Thanks for the help

2

have you tried updating the server?

won’t know unless we see the full log. ( turning on logging in the app on tv will write to server logs)

4

it does not look like you enabled logging in the app on your tv. but looks like it is transcoding due to burning in subtitles.

8

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