Unable to play trailer or extra on Samsung QN92

Server Version#: 1.32.1.6999
Player Version#: 5.59.3

Hi,
I am unable to play any trailers or extra on my Samsung QN92 (2021) with the tizen app. I get a black screen then after a minute or so a generic playback error appears. Same trailers/extra play just fine on other clients such as Apple TV, iPad or web.

What I’ve tried so far is turning insecure connection on and off in the client settings but it does not change anything.

Similar topic but without a real solution Plex Trailers and Samsung TV

Attaching logs where the playback error is visible towards the end of the file.

Plex Media Server.log (384.6 KB)

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.