Unable to connect to the content server

Plex Players Smart TVs
1

Server Version#: 1.18.0.1944 on QNAP Nas
Player Version#:2.013 PMS version 1.18.0.1944 Coding by Orca on Samsung UE46F8000

When I play a movie from Qnap to Samsung, everything is ok. When I play extras, I have the error message “Unable to connect to the content server”-
If I try to watch trailers and extras from the Web Client, from QNAP client of from Android App on my Honor8, everything is ok. The only problem I have is traliers and extras on Samsung Tv. Is there a way to sove it or try to debug?

Thank you.

Giacomo

2

Unfortunately, Orca has stopped full support/development of this app and it is not supported by Plex.

You may want to luck at getting a Roku/Fire TV stick or streaming box instead.

3

Thank you for your answer.

I understand Orca has stopped support and it’s a pity. But it’s also true that Samsung or someone else is updating app. Looking at Samsung Apps (the Samsung market where you can download and install apps), the Plex server is updated to 2.013 and the update date is 17th september 2019.
I hope that someone can solve the problem… anyway, also a workaround is a solution!!! :slight_smile:

G.

4

That last update was the first made in years, you’re unlikely to see another anytime soon if ever.

5

Hi MomoMan2,
I unfortunately suffer from exactly the same problem (with a bit a different setup though) and tried lots of things to fix it, but was not successful. I’m still hoping it might be fixed one day if it is not a big thing :innocent:
See also my details here:

Best Regards,
Dande

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