I have a samsung QN95B and plex works great, but my parents have an UE49NU7100. For some reason they can’t play anything (it worked in the past, but they haven’t watched in a while). They tried to remove the app and reinstall it. The samsung app store says version 5.59.3 is installed, but the app says version 5.79.0. I attached multiple logs from the server.
I notice an error everytime they start playback:
Mar 18, 2024 20:14:06.659 [124178405284664] ERROR - [Req#484357] Unable to find client profile for device; platform=Tizen, platformVersion=4, device=18_KANTME_UHD_BASIC, model=UE49NU7100
The screen stays black. I looked in the dashboard and tautulli, and it is trying to direct play (so no transcoding)
Server Version#: 1.40.2.8273
Player Version#: 5.79.0 / 5.59.3?
Platformversion: 4
Plex Media Server Logs_2024-03-18_20-21-14.zip (460.2 KB)
Plex Media Server Logs_2024-03-18_20-15-46.zip (459.5 KB)
Plex Media Server Logs_2024-03-18_20-14-28.zip (459.9 KB)
Plex Media Server Logs_2024-03-18_20-29-35.zip (581.7 KB)
