Unable to play video file (HEVC)

I am trying to play a file with the latest beta and it will not work. All other videos work fine it seems to be just this one so far. What happens is my pre-roll plays, it goes to a black screen, then goes back to the pre-roll or displays an error.

Here is the media details from the XML

<Media videoResolution="1080" id="19746" duration="6174219" bitrate="4722" width="1920" height="1040" aspectRatio="1.85" audioChannels="6" audioCodec="dca" videoCodec="hevc" container="mkv" videoFrameRate="24p" audioProfile="dts" videoProfile="main"><Part accessible="1" exists="1" id="24599" key="/library/parts/24599/1452341994/file.mkv" duration="6174219" file="/media/Movies/Home Alone (1990)/Home Alone.mkv" size="3644464431" audioProfile="dts" container="mkv" deepAnalysisVersion="2" requiredBandwidths="8580,6987,5604,5171,5045,5045,5045,5045" videoProfile="main"><Stream id="61274" streamType="1" default="1" codec="hevc" index="0" bitrate="3186" bitDepth="8" chromaSubsampling="4:2:0" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" height="1040" level="120" profile="main" refFrames="1" requiredBandwidths="7070,5478,4094,3662,3539,3539,3539,3539" width="1920" displayTitle="1080p (HEVC Main)"/><Stream id="61275" streamType="2" selected="1" default="1" codec="dca" index="1" channels="6" bitrate="1536" audioChannelLayout="5.1(side)" bitDepth="24" profile="dts" requiredBandwidths="1509,1509,1509,1509,1509,1509,1509,1509" samplingRate="48000" title="Surround" displayTitle="Unknown (DTS 5.1)"/><Stream id="174317" key="/library/streams/174317" streamType="3" codec="srt" language="English" languageCode="eng" format="srt" displayTitle="English (SRT External)"/></Part></Media>

Is it HDR? If so, that’s why as HDR is not yet supported.

No, it is not an HDR video.

Can you share logs and a sample file, please? Thanks!

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How do I submit those? The video not a video I can share publicly, and is 4GB.

I also found today that if I watch partially on another device (like Plex Web) and resume from part way through it starts on the beta player, but then crashes back to the ATV home screen.

follow one of these articles

https://support.plex.tv/articles/212639598-apple-tv-logs/

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

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