Unable to reach Plex after 1.42.2.10156 update

Plex Media Server NAS & Devices
1

Server Version#:

|

1.42.2.10156

Player Version#:

I updated Plex Media Server for my WD mycloudex2ultra and once installed i was unable to configure the server or reach it through any any app.

I have uninstalled and reinstalled the update. I have rebooted the NAS. I have rebooted the Verizon router.

What do I do to regain use of Plex?

2

I have had the same experience. After installing the new software which I have tried doing several times already I push configure and get an immediate 404 Not Found error saying the requested URL is not found on this server. I have been using this software for nearly 2 years without any glitches to date. I am using the Twonky Server at present which works but it is not nearly as user friend as Plex.

3

Lets start with a copy of your server logs

4

Same problem here… I pasted the server logs under.

[
{
“type”: “info”,
“host”: “device-local-4b5322a3-34ba-4246-ac66-d51369b9a372.remotewd.com:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36”,
“browser”: {
“platformVersion”: “10”,
“id”: “chrome”,
“name”: “Chrome”,
“version”: “141.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.147.1”,
“username”: “senzia.hul”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing all 1 connection(s) for [Loopback]”,
“time”: “2025-10-11T20:19:15.084Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Waiting for initial servers = [Loopback]”,
“time”: “2025-10-11T20:19:15.084Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting for any owned server to connect”,
“time”: “2025-10-11T20:19:15.084Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2025-10-11T20:19:15.085Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Retrying connection tests for [Loopback] in 30 seconds”,
“time”: “2025-10-11T20:19:15.085Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers”,
“time”: “2025-10-11T20:19:16.072Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400”,
“time”: “2025-10-11T20:19:16.072Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.147.1&X-Plex-Client-Identifier=md7cgg2ikt4f2a0tbdi4qk92&X-Plex-Platform=Chrome&X-Plex-Platform-Version=141.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1775x1228%2C3440x1440&X-Plex-Language=nl&X-Plex-Session-Id=7c50078d-be9a-4b9b-8d0f-ba6c00ad8239”,
“status”: 0,
“headers”: {
“Accept-Language”: “nl”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2025-10-11T20:19:16.077Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2025-10-11T20:19:16.077Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2025-10-11T20:19:16.078Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] All connections to [Loopback] failed”,
“time”: “2025-10-11T20:19:16.079Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Found all servers = plex.tv”,
“time”: “2025-10-11T20:19:16.079Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting for any eligible server to connect”,
“time”: “2025-10-11T20:19:16.079Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting for any eligible server”,
“time”: “2025-10-11T20:19:16.079Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.147.1&X-Plex-Client-Identifier=md7cgg2ikt4f2a0tbdi4qk92&X-Plex-Platform=Chrome&X-Plex-Platform-Version=141.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1775x1228%2C3440x1440&X-Plex-Language=nl&X-Plex-Session-Id=7c50078d-be9a-4b9b-8d0f-ba6c00ad8239”,
“status”: 0,
“headers”: {
“Accept-Language”: “nl”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2025-10-11T20:19:16.080Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing all 1 connection(s) for [Loopback]”,
“time”: “2025-10-11T20:19:46.073Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Waiting for initial servers = [Loopback]”,
“time”: “2025-10-11T20:19:46.073Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting for any owned server to connect”,
“time”: “2025-10-11T20:19:46.074Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2025-10-11T20:19:46.074Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Retrying connection tests for [Loopback] in 30 seconds”,
“time”: “2025-10-11T20:19:46.074Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers”,
“time”: “2025-10-11T20:19:47.077Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400”,
“time”: “2025-10-11T20:19:47.077Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.147.1&X-Plex-Client-Identifier=md7cgg2ikt4f2a0tbdi4qk92&X-Plex-Platform=Chrome&X-Plex-Platform-Version=141.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1775x1228%2C3440x1440&X-Plex-Language=nl&X-Plex-Session-Id=7c50078d-be9a-4b9b-8d0f-ba6c00ad8239”,
“status”: 0,
“headers”: {
“Accept-Language”: “nl”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2025-10-11T20:19:47.081Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2025-10-11T20:19:47.081Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2025-10-11T20:19:47.081Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] All connections to [Loopback] failed”,
“time”: “2025-10-11T20:19:47.082Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Found all servers = plex.tv”,
“time”: “2025-10-11T20:19:47.083Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting for any eligible server to connect”,
“time”: “2025-10-11T20:19:47.083Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting for any eligible server”,
“time”: “2025-10-11T20:19:47.083Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.147.1&X-Plex-Client-Identifier=md7cgg2ikt4f2a0tbdi4qk92&X-Plex-Platform=Chrome&X-Plex-Platform-Version=141.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1775x1228%2C3440x1440&X-Plex-Language=nl&X-Plex-Session-Id=7c50078d-be9a-4b9b-8d0f-ba6c00ad8239”,
“status”: 0,
“headers”: {
“Accept-Language”: “nl”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2025-10-11T20:19:47.084Z”
}
]

5

I’m replying because I faced a similar problem. After an update I suddenly lost access via local web access. Then I was stupid and removed the WD My Cloud under ‘allowed devices’ — after that not even my server appeared. I restarted the WD My Cloud several times and uninstalled and reinstalled Plex Media Server multiple times. All without success. The solution was found on this page: https://support-de.wd.com/app/answers/detailweb/a_id/13099. You need to delete the path to Plex Media Server via SSH. It’s in German, but you can certainly translate it. I hope this helps some people. Regards, Chris

6

@senzia_hul those are not your server logs. See the linked article to upload the zip.