Unable to remote access

Server Version#:1.43.1.10611
Player Version#: platform version - 26.3.1 client version 2026.5.0 (1635)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

when i try to remotely access PMS thru IOS remotely. i can see my library just fine but when i click play on anything it gives me and error has occurred message with a long line of text and a status of 503 at the bottom. i am at my wits end and i feel like i have tried everything. everything from making sure the server is plugged in and has power to trying port forwarding. which i do not think is the issue because i am able to see thru console on plex that Plex/IOS is requesting data.

any help with this would be greatly appreciated

-Vishnu

Plex Media Server Logs_2026-04-14_02-31-23.zip (452.0 KB)