Hi Everyone,
I’m trying to sync a movie from my Plex server (latest version) to my iPad (latest version Plex for iOS) at the default “medium” quality. However, it seem like the process never starts. After about an hour, this is what I’m seeing:
- Plex client for iPad: Movie is listed in Sync list, with the status “0% - Converting”
- Plex Server Sync list: Movie is listed with the status “An error occurred while syncing this media”
- Plex Server Conversion list: Movie initially appears with a “converting” status, but then disappears.
The first relevant log entries don’t show any errors:
Dec 09, 2017 16:13:39.563 [0xaf111b40] DEBUG - MDE: analyzing media item 41965
Dec 09, 2017 16:13:39.564 [0xaf111b40] DEBUG - MDE: Blackbird (2012): no direct play video profile exists for http/mkv/h264
Dec 09, 2017 16:13:39.564 [0xaf111b40] DEBUG - MDE: Blackbird (2012): no direct play video profile exists for http/mkv/h264/ac3
Dec 09, 2017 16:13:39.565 [0xaf111b40] DEBUG - MDE: Blackbird (2012): non-selected embedded subtitle stream 61999 cannot be direct-played
Dec 09, 2017 16:13:39.565 [0xaf111b40] DEBUG - MDE: Blackbird (2012): non-selected embedded subtitle stream 62000 cannot be direct-played
Dec 09, 2017 16:13:39.565 [0xaf111b40] DEBUG - MDE: Blackbird (2012): no direct play video profile exists for http/mkv/h264/aac
Dec 09, 2017 16:13:39.566 [0xaf111b40] DEBUG - MDE: Blackbird (2012): non-selected embedded subtitle stream 61999 cannot be direct-played
Dec 09, 2017 16:13:39.566 [0xaf111b40] DEBUG - MDE: Blackbird (2012): non-selected embedded subtitle stream 62000 cannot be direct-played
Dec 09, 2017 16:13:39.567 [0xaf111b40] DEBUG - Blackbird - video.bitrate limitation applies: 4084 > 4000
Dec 09, 2017 16:13:39.567 [0xaf111b40] DEBUG - Blackbird - video.bitrate limitation applies: 4084 > 4000
Dec 09, 2017 16:13:39.568 [0xaf111b40] DEBUG - MDE: Blackbird (2012): no remuxable profile found, so video stream will be transcoded
Dec 09, 2017 16:13:39.568 [0xaf111b40] DEBUG - Blackbird - video.bitrate limitation applies: 4084 > 4000
Dec 09, 2017 16:13:39.569 [0xaf111b40] DEBUG - Scaled up video bitrate to 6126Kbps based on 1.500000x fudge factor.
Dec 09, 2017 16:13:39.570 [0xaf111b40] DEBUG - MDE: Blackbird (2012): selected media 0 / 41965
But then later on, these errors appear:
Dec 09, 2017 16:17:59.930 [0xa7223b40] DEBUG - HTTP 200 response from GET https://plex.tv/api/codecs/libx264_encoder?build=linux-synology-i686&deviceId=cef398af-99be-4910-b3f2-94946fffc0e9&oldestPreviousVersion=legacy&version=b077134-1269
Dec 09, 2017 16:17:59.968 [0xa7223b40] DEBUG - HTTP requesting GET https://downloads.plex.tv/codecs/b077134-1269/linux-synology-i686/liblibx264_encoder.so
Dec 09, 2017 16:18:15.985 [0xa7223b40] ERROR - Codecs: Download failed: Failed to download ‘https://downloads.plex.tv/codecs/b077134-1269/linux-synology-i686/liblibx264_encoder.so’: 408
Dec 09, 2017 16:18:15.986 [0xa7223b40] ERROR - Error configuring transcoder: Encoder install failed: libx264
So, it’s failing to download a necessary codec. But, when I try to download the same URL using wget, it succeeds. However, it is slow, as I have a few things using the bandwidth. Wget took about 2.5 minutes to download the codec, but as you can see in the above log, it appeared to give up after only 15 seconds (and, in fact code 408 is a timeout error). Does anyone know if this is a hard-coded limit?
