Unable to Update MyCloud PR210

Plex Media Server NAS & Devices
1

Server Version#: 1.20.4.3517
Player Version#:

Had to to a fresh install of PMS on my WD MyCloud PR2100 yesterday as I had completely lost the ability to access the settings. I was running the latest (or near latest) version of PMS. After getting reinstalled, I am no longer able to update. I’ve tried to manually update from multiple computers but keep getting stuck on the updating screen.
I am running OS5 and never had an issue updating in the prior few months running OS5.
If logs are needed, I’m honestly not sure which log would be required.

2

Uninstall Plex and then delete folders plex_conf and plexmediaserver then try installing it again.
First install the version from WD app store, then update using the file from Plex website

3

No luck.

4

Update: tried from a different computer, and didn’t stop the application before updating, and now it worked. Odd.

5

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