Unable to Watch Live (OTA) TV

Live TV & DVR
1

Server Version#: 4.132.3
Player Version#: N/A
Tuner Make/Model: HDHomeRun Main Menu
Model: HDFX-2US
Device ID: 10907CA8
Firmware: 20231214
Guide/Lineup name:
Using XMLTV?: ???
Channel number/Name: ???
I have redacted internal and external IP’s from the logs.
Plex_Debug_Log.txt (139.2 KB)

When I try to pull up a Live Channel, the loading icon spins and a background loads. then an error shows stating that “Playback error: This live tv session has ended”.

Any help is greatly appreciated. Thanks.

2

Also will be adding the downloaded logs
Plex Media Server Logs_2024-06-28_08-39-32.zip (5.0 MB)

3

Unfortunately you turned “VERBOSE” logging on so not much can be made of them.

Server settings, uncheck VERBOSE and restart your server, wait 3 minutes then try to watch something. Download those logs and post here.

4

I’m sorry, I did what you said and here’s the logs after turning off verbose.
Plex Media Server Logs_2024-06-28_14-57-35.zip (4.1 MB)

Thank you for your help.

5

The device should be on the same ip range as the server.

6

It technically is as I run everything in a 255.255.0.0 scheme. Also this was working just 4 days ago.

What weirder is it still records shows from OTA but I am unable to playback live or recorded shows through plex.

7

Is this on all clients?
As a sanity check, use a managed user and see if it works?

You may have some leftover tuner information in your database that will have to be deleted.

8

I have tried as myself (plex account holder) and I have tried as three other users. Still same thing.

9

Did you recently change routers (or router configuration) or renumber your network? You mention using a /16 network but all your requests show as coming from the WAN (your public IP address). This could mean that there’s a DNS rebinding protection issue. The reason this matters is that it will apply any remote bandwidth restrictions you may have configured. You can configure PMS to treat your WAN IP address as local in its network settings.

You could also try playing on a browser on the server itself via http://127.0.0.1:32400/web to see if that works. Or, try using the Plex for Desktop app.

10

99% of requests for live TV will be from my WAN connection. I use it when I’m out and about. I have tried “locally” on the server with multiple browsers. Any other suggestions?

11

Have you cycled at the same time your devices. HDHomeRun, Router/ Modem and any switches, Server. Checked the OTA Aerial connection and or Booster, Re mapped your Channels to your location or try an over lapping source area. Do not have a VPN active, even split tunnel ( check settings).

Use a good DNS in your primary Router.

Example: 1.1.1.1 and 1.0.0.1

12

Have done all these things, finally, and still no dice. The DVR portion is still recording and if I go to the resulting recording in File Explorer (outside of Plex) I can play the file. However, I can’t play live or recorded shows on/through plex.

13

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