Unauthorized plex media server

Plex Media Server Desktops & Laptops
1

Server Version#: 1.19.4.2854-25d22e39e
Client Version - web app, RokuTV (6.5.4.6365-98e5fa548-Plex)

Everything was running fine on my Plex until I signed out on my RokuTV.

Symptoms:

  • When I sign my RokuTV back in I can’t see my plex media server.
  • I can’t see the server or the Server tab (in Settings menu) when I open plex web app on the laptop running the server.
  • My daughter’s account (set to share on local network only) can see the server, all the media, etc. - works fine.

What I have tried:

  • Reboot the server - no help
  • log out and log back in - no help
  • log in to the server using local IP address (http://localhost:32400/web/index.html - no help
  • allow unsecured connections - no help

Under all the above attempts the Settings>Server tab does not appear.

Any suggestions on where to go from here are appreciated.

2

Did you look under the “more” tab at the bottom?

3

Blockquote Did you look under the “more” tab at the bottom?

Thanks for responding!

On the Roku app there is a “More” tab, clicking it shows the server’s name and gives a “Sign in” or “Re-try connection” option. When I click “Sign In” I am given a code to enter at a website, entering the code takes me back to the user selection menu, click-rinse-repeat. When I select my daughter as the user, the server appears, all content is available.

On the Plex-Web interface there is no “More” tab, there is a “Your Media” tab at the bottom of the left side menu. Clicking that tab simply offers the opportunity to “Get Plex Media Server” - something I have obviously already done and am running correctly or my daughter’s user account wouldn’t be able to access the server.

Thanks again for any further suggestions!

4

Screenshots please. I’m not following.

5

A picture is worth many awkward words …

On the computer running the server, using the plex web interface and logged in as my user:

Screenshot_2020-05-27_16-33-53
Screenshot_2020-05-27_16-33-531097×456 217 KB

On the same computer, using the plex web interface and logged in as my daughter’s user:

SarahUser
SarahUser1087×460 505 KB

On the RokuTV, logged into the app as my user, after clicking the “More” tab at the bottom:

IMG-0568
IMG-0568816×612 81.7 KB

On the RokuTV, logged into the app as my daughter’s user, after clicking the “More” tab at the bottom:

IMG-0569
IMG-0569816×612 93.5 KB

Hope that explains things better!

6

Thanks. Looks like somehow your server isn’t quite linked up properly to your account. Try this https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/ then reclaim your server.

1 Like
7

That worked! Thanks so much for your help with this.

8

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