Unclaimed Server and Remote Access Issues

[Mradem99]

Server Version#: 1.25.0.5220
Player Version#: ?

Hi all, hoping you can help me with an ongoing issue. My Plex was running fine and a couple months ago it broke down. I’ve tried removing Plex Server from my Synology NAS and then re-isntalling it. But same issue.
Plex is asking me to claim my server - but everytime I try that nothing happens. Its also saying that there is a new update available, which I don’t get because I just downloaded the latest version. The language is unclear, I assume by new update they are meaning Plex Media Server.
I’m also unable to create remote access but I think the above issue is the cause of it. Sorry a bit of a noob but I could use some guidance.

[ChuckPa]

Can you grab the logs?

When you can’t claim it / sign in – 99.9% of the time it’s because network DNS lookup failures - loss connectivity to Plex.tv

[Mradem99]

Hi ChuckPa, thanks so much for getting back to me. I downloaded the Logs, which one do you want me to copy?