Understanding Sync Transcoding

Server Version#: 4.22.3 (DS415play)
Player Version#: 6.9 (iPad Mini)

Film 2.txt (983 Bytes)
Film 1.txt (1022 Bytes)

Good evening Plex users,

If i have not posted this correctly the I do apologise.

I have 2 films, converted to mp4 using the same software, if watching on my iPad using they both direct stream, if I try and sync them to the iPad one transfers without converting and the other tries to convert without success then fails.

Quality is set to highest/original.

Can anybody advise what i have missed

Neil

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