Server Version#: 1.18.1.1973
Player Version#: 4.12.2 (host plex web)
Sometimes when I use the “hosted web app” (i.e. https://app.plex.tv/desktop), the little symbol that appears at the front of the URL box changes from a secured closed lock symbol to a lower-case i with a circle around it. If I hover over the little i, it says “not secure”. It has changed automatically a couple of times a day. I just happen to notice the little i, so I click the Refresh button and it takes me back to the opening screen, where I can pick the user and enter the password again.
Is it actually changing from a secured connection to an unsecured connection?
Is it okay that it is doing it?
What could be causing it?
What can I do to make it stay secured?
I have windows 10. I’m not sure what else you need to know. If you’re not sure what I mean about the icon changing, I’ll take a picture the next time it happens and then post it.
Are you 100% sure that you are using the hosted web app in all of these occurences?
Because if you unintentionally call up the local web app, it is not hosted securely. (there is no security certificate for localhost)
Do you have an anti virus package or a ‘network security appliance’ which inspects encrypted traffic? Those regularly invalidate encrypted packets by:
1 decrypting them
2 inspecting them for viruses etc
3 re-encrypting them with an own ‘intermediary’ certificate (instead of forwarding the original encrypted packet)
Step 3 is what is breaking encrypted communication, if the receiver is verifying that the packet is encrypted with the proper assigned certificate of the sending host. And plex is doing this verification.
I may be confused here but if I enter the specific URL as I mentioned in my original post, isn’t that the hosted web app? In fact, most of the time, the symbol is a lock but just sometimes I notice the lower case i with a circle around it.
I have McAfee. Doesn’t everyone have a virus checker?
Do certain web browsers work better than others? Are some not recommended? I have windows 10, if that matters.
A normal virus checker doesn’t break encrypted network communication. Only the bad ones do that by default.
As for web browsers, use either Firefox or Chrome. Edge should be mostly OK, IE is not supported anymore.
Avoid those “paranoia browsers” which disable almost everything about a web app, like cookies, scripts etc.
