Server Version#: 1.18.4.2171
Player Version#: 3.104.2
I am getting an unexpected playback error on a show, only on the PC. It works on the web player, mobile, and android tv. There are no permission locks or anything on the show and I can access the show directly on the PC from their storage location and play with VLC.
All other shows and movies seem to work fine, just having issues with this one. I have no Idea what the logs mean but when I attempt to play the show it spits this out on the player log.
2019-12-27 13:37:48 [ INFO ] JS: TypeError: Cannot read property ‘features’ of undefined
2019-12-27 13:37:48 [ INFO ] JS: %cTypeError: Cannot read property ‘features’ of undefined
at Phe (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:180:794688)
at Lhe.s.reduce (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:180:796243)
at Array.reduce (native)
at Lhe (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:180:796113)
at Rhe.Object (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:180:796384)
at file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:1:19207
at file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:1:18657
at c (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:1:19412)
at file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:1:19371
at Array.map (native)
at Function.c [as mapToProps] (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:1:19346)
at i (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:424513)
at Function.i.mapToProps (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:424729)
at i (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:424513)
at file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:425872
at Object.run (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:422451)
at a.s.initSelector (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:422632)
at new a (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:421396)
at lr (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:45351)
at Ea (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:60076)
at Na (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:66535)
at Qs (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:90579)
at Gs (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:90963)
at Oo (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:97850)
at Eo (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:97230)
at Do (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:96251)
at $s (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:95125)
at Object.enqueueSetState (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:134:44698)
at a.S.setState (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:118:1666)
at a.s.onStateChange (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:423052)
at Object.notify (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:419788)
at e.t.notifyNestedSubs (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:419434)
at a.s.onStateChange (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:423071)
at n. (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:180:2176930)
at v (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:63:13981)
at f (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:63:13655)
at d (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:63:11577)
at n.s.Backbone.c.trigger (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:63:13548)
at n.updateState (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:39:90073)
at g (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:50:4457)
at i (file:///C:/Program%20Files/Plex/Plex%20Media%20Player/web-client/desktop/js/chunk-2-e785a034793b135f3886-plex-3.104.2-1b12c68.js:151:106515)
2019-12-27 13:37:48 [ INFO ] JS: %c[Metrics] Updating session last interaction time
Server log when attempting to play the show:
2019-12-27 13:35:24,411 DEBG ‘plexmediaserver’ stderr output:
connect: Connection refused
It is only this one show everything else works fine…
