Unexpected Problem with Menu Bar - Menu Bar is missing

Plex Players Desktop Players
1

Server Version#:1.30.1.6483-6000
Player Version#
When accessing the Plex server on my Synology DS916+ (DSM 6.2.4 latest version) UI directly there is only a general warning sign “unexpected problem with menu bar”. The info says got to forum if the problem goes on. I upgraded to the latest version (see above), but with no effect.
Please check if there is anything I can do.
Thanks in advance!

2

What browser and platform?

Are you using bundled Plex Web or hosted (https://app.plex.tv/desktop/)?

There is a known problem with Safari on older Macs - circa 2011.

Using Chrome on those systems works.

3

Thanks for the quick answer.
Yes it is an older MacBook Pro (2010) running Safari Browser.

I quickly checked with Chrome and it actually works!!
So the topic is solved. Thanks again!

4

I’ve an early 2011 MPB. Updating to High Sierra helped. Don’t know if that is possible for your system.

Here’s an earlier thread on the topic: Navigation bar is broken

5

Thank you for the hint. I will check if an upgrade to High Sierra will be possible.
Anyway I am quite happy since it works using the Chrome Browser.
I know that my macbook is really old, but it is still working quite well. Sooner or later I’ll get a new one :slight_smile:

Thanks again for your help!!

6

I have 2 older Macs, a 2010 iMac and a 2012 MacBook Pro (MBP). Both are updated to the extent possible - OS High Sierra 10.13.6 and Safari 13.1.2. Plex Server 1.31.0 and Plex Web 4.84.1.

Everything works perfectly on those older Macs, which is more than I can say for the latest Plex apps that I’ve installed on my 2021 MBP with M1 Pro processor and OS Ventura.

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