This is on a Mac Mini (Late 2009) running MacOS 10.11.6.
Server Version#: 1.25.9.5721-965587f64 - Apple Macmini3,1 x86_64
The navigation bar has only a yellow triangle with an exclamation point. When I click on it I see
There was an unexpected error
An unexpected error is impacting the navigation bar. Please visit our forums if you continue to experience problems.
I can’t navigate to the system tools because the navigation bar doesn’t work. I can bundle logs by hand if I know which ones are interesting.
are you using app.plex.tv or the local one via IP?
MacBook Pro, Early 2011
macOS Sierra 10.12.6
Safari 12.1.2
I see this on my MacBook as well.
The problem occurs with the hosted version, app.plex.tv, currently v4.83.2.
The bundled version, 4.76.1, works OK (PMS 1.27.1.5891 on Synology DS918+).
Chrome 102.0.5005.115 works OK with hosted and bundled.
Steps to recreate:
- Launch Safari, go to https://app.plex.tv/desktop.
- Prompted to select online services (Netflix, etc).
- Pick a service & save.
- Land at first screenshot. No prompt to login, select server, etc.
- Click on triangle with exclamation point. See pop-up as shown in second screenshot.
Safari set to Always Allow cookies and website data. I cleared all website data in Safari before going to app.plex.tv.
I click on the Plex Server app’s logo, it launches a browser tab that tells me its login failed, and I open plex.tv in another tab. The Plex Server version I posted is from the local server log file. The library it serves is the iTunes directory on the same computer.
(I made a mistake above: the computer is an early 2009 model.)
I’m having this same issue the past couple of weeks - app.plex.tv running on the latest Chrome on Windows 11, and latest PMS running on Synology DSM 7.0.
Can you please go here https://app.plex.tv/desktop/#!/settings/web/debug then change Debug Level to enable > hit theSave button > refresh browser page> click the “here” to see the logs and copy them to a text file and message it to me.
Or view the browser console log. In Chrome right click on the page and click Inspect. In the window that appears click on the Console tab. Refresh the page then copy the results from console to a text file and message to me.
(there may be sensitive info in console log. do not post them here publicly)
Here’s the debug log.
[
{
“type”: “info”,
“host”: “app.plex.tv”,
“userAgent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:78.0) Gecko/20100101 Firefox/78.0”,
“browser”: {
“platformVersion”: “10.11”,
“id”: “firefox”,
“name”: “Firefox”,
“version”: “78.0”,
“gecko”: true,
“platform”: “OSX”,
“platformID”: “osx”,
“platformModifierKey”: “command”
},
“version”: “4.84.1”,
“primaryServerUrl”: “https://192-168-1-76.ce028be7e78f407483c78430c3b452c1.plex.direct:32400/”,
“primaryServerAuthToken”: true,
“username”: “chuck.89”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
}
]
unfortunately that does not seem to have the info needed. Can you try the browser console log. ( remember to message them to me and not post them here.)
Switching the computer’s default browser from Firefox to Chrome fixed both the navigation bar and the auto login problem. Local server mode works now.
It would be good to have the server launch Chrome explicitly rather than depend on a user-settable default.
Thanks for your help!
I have this same issue as well, but on Debian Firefox 87.0. Switching to Chrome is not an option that I wish to go with. I am browsing via app.plex.tv.
1 Like
Follow-up on my system…
Updated OS from Sierra, 10.12.6, to High Sierra, 10.13.6 (last available update for my MacBook). This also updated Safari to 13.1.2.
The nav bar in app.plex.tv is now working correctly in Safari.
Hosted Plex Web is now at v4.84.1, vs 4.83.2 when problem initially reported.
So, either the updates to Plex Web or Safari fixed the nav bar issues on my MacBook Pro.
They devs think they track this down to an issue with the search part of nav bar. They are looking into how to fix.
3 Likes
Thanks, looking forward to the fix also.
It has been almost 2 months, why isn’t this fixed yet?
1 Like
Same issue here. No nav bar on Safari for weeks (MacMini 2011 w/ 10.12.6).
Works on Chrome but I’d rather continue to use Safari.
1 Like
@rodeldridge @Killuminati Because the issue has been marked as solved, I suggest new topics that contain your hardware and software details, along with a link back to this thread. Even though 2011 era computers are sort of an edge case, Plex seems willing to help, but they likely won’t read solved threads.
I’m sorry, I didn’t see anywhere that the issue was solved. What was the solution? I’m running the most recent Plex Media Server version (1.28.1.6104). I running macOS Mojave 10.14.6 with Safari 12.1.2. Hardware is Mac (Retina 5K, 27-inch, Late 2014) 4 GHz Intel Core i7.
The workaround for me was to make Chrome the default browser. MacOS 10.13.6, late 2009 Mac Mini.
The indication it’s solved appears in the OP, and to help you realize that in case you don’t scroll up, the preview window is covered up with a message saying This topic has been solved if you try to reply like I’m doing now.
I don’t remember seeing that in my original reply, but I’ll assume that it was there.
I see relies from people talking about workaround approaches, but no mention of a solution from Plex yourself. My navigation bar is still broken. What is the official solution?
