Hello,
I unsubscribed from all email notifications and I’m still getting notifications. What are the next steps on getting my email removed from the notification?
- It can take a few days after unsubscribing until your address is removed from all lists.
- You may have another plex account under a different email address, which is then collected into your main email account. Inspect the email headers of the mails from Plex, to see to which address they were originally sent. This Plex account may not be unsubscribed, yet.
I only have one account on Plex. I use my email [moderator edit: email removed] to log in, and I’ve already unsubscribed all emails three times already. Here are my current settings
Thank you for these added details!
I have forwarded this to the right people to investigate.
It’s probably easiest just to report the emails as spam.
Think again.
All this would do is to produce even more users who cannot get their emails from plex in time when they want it.
Like for instance when resetting their account password, or verifying their email address.
Could you clarify what kind of notifications you received last time?
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You sure about that? The last I saw, lost passwords/etc are sent from a different address vs your marketing emails.
edit
Looks like I’m correct on that. Plex marketing emails have been going to my spam folder for years now, but the forgot password reset I just tested showed up in my inbox because the addresses are not the same.
Why would I need to set up spam rules with my email when Plex can just stop the emails from their end when I choose to unsubscribe from all emails?
I mean, you shouldn’t need to but if their unsubscribe button doesn’t work then simply clicking the “mark as spam” button is a much quicker and easier solution.
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