Update on new Downloads feature

[Cellane]

Thank you for the reply!

@anon18523487

Something is wrong. It works for me. Can you check the version of the app you are using, just wondering if you might be using an old one with a bug.

Oh really? I thought we confirmed in the previous thread that this is a known issue in Plex for iOS. Link to the particular discussion is here (I accidentally posted it to Android thread but it’s about iOS), and video demonstrating the issue is here. I could reproduce the problem today on Plex for iOS 7.26 (1822) from TestFlight.

@anon18523487

We are still looking into this, but no one over here can reproduce the issue.

Oh, that’s unfortunate… If it would help to test directly against my server (in case it’s a partially server-related issue), I can invite you for sure.

@anon18523487

Is this on iOS? I have not seen this. I know there is an issue with Android where this happens quite often. That issue affects the entire app, not just Downloads. That is on the Android team’s todo list to get fixed. If this is iOS, I’m going to need more details. Please create a new post with details and logs.

Yup, that’s on iOS! Just to clarify, the next time this happens, I should collect logs from the iOS app? Do I need to first enable the “Detailed logging”, or should it be turned off?